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      1. Areas of expertise

        Customer experience optimization

        Digital-driven transformation

        Financial Management

      2. Education & qualification

        MBA from INDEG/ISCTE Business School - Lisbon, Portugal

        Post-Graduate in Financial institutions management (PAGIF) - Universidade catolica Portuguesa

        Degree in Economics - universidade Nova de Lisboa

      3. Accreditations

        University of Toronto's Rotman School of Management: FinTech: Future of Payments

        Executive Program in Digital Technology, Innovation and Disruption - Stanford University

        Certificate of Lean Competency – Lean Enterprise Research Center

        Certified consultant in CRM Platforms (SIEBEL)

        Certified in Strategy and Operation Methodologies – KPMG and Deloitte

      4. Optional Details

        Additional areas of expertise

        Business strategy

        Customer experience

        Operational transformation

        IT transformation.