Public Sector

Governmental organizations face never-ending pressure to do more and better with less. We support our clients in increasing their cost efficiency and operational excellence, as well as their effectiveness and agility.

Governments face a new cohort of young and more demanding citizens, clients and enterprises. These rising demands require a shift towards smoother customer journeys, ‘no wrong door’ thinking and a renewed focus on customer needs, mainly through digitization efforts.

New technologies such as AI, RPA, chatbot and blockchain can have a profound impact on governmental organizations. We assist our public sector clients in integrating these new technologies into their operating and service delivery models, with an increased focus on and vigilance towards cybersecurity.

Driven by the EU Green Deal, Environment, Social, and Governance (ESG) frameworks also require governments to adopt long-term, integrated planning and budgeting, with a push towards scaling and accelerating implementation. To facilitate these transitions, governments must rethink their strategies and approaches, develop new value and business cases and partnership models, improve actionability, and retrain their staff.

Frequent changes in institutional structures and the regulatory framework have a significant impact on governmental organizations at a federal, regional and local level. These reforms require redesign, integration and separation support as well as a need for even more collaboration across the public sector value chain and ecosystem.

Data is the new gold for governments, challenging them in the way they work and the way in which they inform their policy process. Future-proofing the Public Sector implies working towards a smarter and more data-driven government, as well as a more holistic policy making process, empowered by the use of advanced data analytics.

In the coming years, AI will be a powerful accelerator of digital transformation within governments. It offers organizations a unique opportunity to fundamentally renew and improve policy, internal processes, and external services. At KPMG, we are eager to support government organizations in responsibly deploying and embracing artificial intelligence, so they can fully explore the opportunities this technology has to offer.

There is a heightened awareness and increased number of audits by tax authorities at federal and regional level. This is resulting in an increased focus on tax compliance throughout all processes within a constantly evolving environment.

We provide strategic advice on public procurement procedures for services, goods and works both in the traditional and utilities sector, including the audit of internal public procurement processes.

KPMG Connected Enterprise for Public Sector is our framework and approach for enabling customer-centric, end-to-end digital transformation that meets the new demands of federal, regional and local governments as well as in other matters, such as Cities, Defense, Healthcare, Education, Human & Social Services, Transport and Justice. A future-ready, connected government will have the capabilities to quickly respond to market signals and pivot to capitalize on opportunities as they arise. KPMG Connected Enterprise focuses every critical process, function, and relationship of a business on meeting customer expectations, creating business value and driving sustainable growth in a digital world. 

KPMG Powered Enterprise is an outcome driven, functional transformation solution that combines deep industry knowledge, global delivery capability, and the market leading cloud technologies. It helps drive sustainable change, rising performance and lasting value for your business. Powered Enterprise is our key service offering for functional transformation in the cloud. It is an integrated, market-leading solution that transforms business functions including Marketing, Sales & Service, Commerce, Supply Chain Management, Procurement, Finance, Human Resources, Information Technology, Enterprise Service Management, Cyber and Risk.

The Trusted imperative embraces and represents the entire suite of KPMG firms’ capabilities in risk and regulation. It also asserts an enabling, multiplying role for Trusted thinking in digital acceleration and transformation. We believe trust is the ultimate business enabler: growth, performance, efficiency and innovation are all fueled and facilitated by the confidence that people have in an enterprise.