Digital disruption is reshaping businesses worldwide. Companies that embrace technological advancements and leverage data will thrive, while those that don't will fall behind.

KPMG Lighthouse is our center of excellence in Data, AI, and Emerging Technologies. We combine data-driven capabilities with deep sector expertise to help clients navigate growth, cost, and risk challenges. We guide them through business transformation and prepare them for continuous change.

Our team addresses key challenges and opportunities by:

Shaping Data & AI strategy
Establishing effective operating models and ecosystems for maximizing value from Data & AI
Enabling insights-driven decision-making from a business and technology perspective
Designing and developing digital solutions with new technologies
Addressing specific data and AI challenges
Using proven frameworks and accelerators, to tailor our approach to your digitalization journey.

As part of a global Lighthouse network, we accelerate innovation and implement scalable, data-driven solutions for our clients.

Our business-first approach, infused by new technologies helps our clients achieve tangible and lasting benefits from their data and digitization initiatives.

Peter Van den Spiegel

Partner, Head of Lighthouse | Advisory

KPMG in Belgium

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Challenges & trends

Powered Data Platforms

Many companies are adopting a data-driven approach, realizing that effective data use distinguishes high performers. They invest in enhancing their data, analytics, and AI capabilities. Success requires collecting, organizing, transforming, and analyzing data, all supported by a robust data platform that drives value across the organization.

AI Strategy & Transformation

How organizations manage and leverage data now sets high-performing businesses apart. Embracing a data-driven approach is critical for growth. This understanding has spurred significant investments in data, analytics, and AI across industries, aiming to drive value from data.

Generative AI

The surge in Generative AI interest, driven by platforms like ChatGPT, has captivated the public with its content creation capabilities. GAI offers substantial benefits and can be integrated efficiently into workflows, such as with 'Retrieval Augmented' setups. Organizations must embrace GAI to gain a competitive edge and innovate in a dynamic landscape.

Powered Sustainability

Sustainability reporting is increasingly important and regulated. The requirements vary by audience - regulators, stakeholders, and internal managers - each needing different information at different times to fulfill their roles effectively.

How can KPMG help

Data Strategy & Management

Define the pathway for your Strategic Data Transformation and guide your organization through it

In today's digital world, becoming data-driven is essential. Every organization, regardless of sector, must maximize its data and information assets by implementing a dedicated operating model aligned with business goals. Effective management and governance of Data, Analytics, and Artificial Intelligence (AI) are crucial.

Our services help organizations unlock data value, structure effectively, and align data ambitions with business objectives, while ensuring compliance with sector-specific regulations. We also help businesses increase trust in their data and information assets, supporting various priorities such as advanced analytics, AI, compliance, ERP transformations, and digitalization.

In today’s accelerated digital world, becoming data-driven is not an option anymore. Managing data as an asset, bringing it aligned with your corporate strategy and building trust in it are critical success factors.

Challenges

Data is the new oil, and becoming data-driven is essential. However, this shift is challenging. Common issues our clients face include:

How can data help us achieve our business strategy, and where should we start?
What data ambitions should we formulate to achieve our strategy?
Which data should we capture, manage, and exploit, and which should we ignore?
How do we build our data organization and culture?
What organizational structure and operating model fit our current and future data needs?

Operationalizing data management also presents challenges in setting up data governance, master data management, data quality management, and data lineage. Key questions include

How do we ensure proper data ownership across the organization?
How do we create transparency in data availability and usage?
What data-related processes do we need?
How can we measure and improve data quality?
How can we efficiently comply with data regulations?

Our services

Our team, supported by cross-industry experts and an international network of data specialists, avoids "black box" solutions. We start by understanding your business needs and co-create practical solutions that deliver real value. Let us help you manage and use your data effectively. Our services include:

We help define and execute your data, analytics, and AI ambitions, embedding trust and strategic vision. We design practical data transformation roadmaps, co-create robust Target Operating Models, and build a strong data culture, delivering immediate and tangible value.

We enable effective data management and governance by implementing capabilities to handle structured and unstructured data from different sources and models. Leveraging international standards and our KPMG Advanced Data Management Framework (ADMMA), we ensure sustainable value from your data.

We establish the structure, processes, and technologies to maintain clean and reliable master data. Our MDM methodology ensures consistent, accessible data, addressing complex master data challenges effectively.

We help you value and monetize your data, integrating it into your corporate strategy. By optimizing data use, we enhance operational efficiency and create new revenue streams through data trading, sharing, and selling.

Business intelligence & Analytics

Companies risk losing out when they lack the right automated insights. At KPMG Belgium, we're primed to bridge this gap with our "Business-led, Technology-enabled" approach. We can help you harness your data for actionable insights, moving beyond traditional reporting to leverage your information effectively and gain competitive edges in the marketplace.

Buyers of data and analytics services will increasingly disqualify over 50% of providers due to lack of business knowledge and coverage of essential data strategy and data management skills.

Challenges

Despite the abundance of data, extracting value remains a challenge. Organizational barriers hinder the transformation of data into actionable insights.

Aligning KPIs with strategic, tactical, and operational goals proves elusive. Existing indicators lack actionable insights, leading to vague performance assessments.
Data accessibility, unification, and cleanliness present formidable obstacles. Siloed data erodes trust and hampers dashboard creation and AI utilization. KPI reporting suffers from duplication and inconsistency.
Enhancing reporting requires dynamic insights and streamlined processes. Static reports fall short in providing actionable insights and efficient KPI drivers identification.
Process visibility gaps impede deviation and weakness identification. Root cause analysis for interruptions or quality issues becomes elusive.?

Our services

We integrate data needs into your business's core, operations, and metrics. Our tailored services tackle your unique data challenges, making Business Intelligence & Analytics central to your strategy. We offer four key services: visualizing data, defining relevant KPIs, establishing single sources of truth, and analyzing processes deeply. These services extract actionable insights, inform strategic decisions, and maximize your information systems' potential.

Deep dive in your data, your needs, and your goals to establish appropriate KPIs that will help steer your business in the right direction.

We help you define the right data platform for your specific needs to become more data driven, to enable the internet of things (IoT), and to support data monetization tracks.

Using cutting-edge technology to bring data to “life” is key to becoming a data-driven company. Storytelling and best practices for visualization techniques make our approach business driven.

Visualize your business processes and analyze operative process data created by IT systems. We help you create greater business process transparency and insights for optimization.

Advanced analytics & machine learning

Define the pathway for your Strategic Data Transformation and guide your organization through it.

Machine learning, predictive analytics, and big data technologies can significantly improve your processes. Customer analytics can cut churn, automate targeted marketing, and forecast demand. New fraud detection methods shift from rule-based to adaptable machine learning systems and model reviews boost trust in regulatory compliance and optimal performance.

Our technical expertise, global network, and specialist ecosystem can implement cutting-edge analytics to tackle your business challenges.

The world’s most valuable resource is no longer oil, but data, and in order to create value from data, advanced analytics & machine learning are key.

Challenges

Advanced analytics and machine learning hold promise for transforming business operations, yielding tangible benefits. However, industries must tackle challenges such as grasping technology capabilities and acquiring essential skills for wider adoption.

Leveraging machine learning for business decisions offers notable advantages like enhanced productivity, lower costs, and increased revenue. Yet, ensuring the reliability of these decisions is paramount. Inaccurate or biased outcomes can adversely affect stakeholders, while opaque models can impede acceptance.

To mitigate risks inherent in adopting new technologies, machine learning systems must prioritize four trust pillars: integrity, resilience, fairness, and explicability.

Our services

Our goal is to equip your company with the skills and services necessary to prepare your organization for analytics integration. Our diverse teams of data scientists, regulations specialists, and industry experts design effective strategies and operational models for sustainable analytics programs. Utilizing proactive innovation and technology, we enable the execution of efficient analytics projects.

Drawing on our expansive global network, we specialize in fostering organizational agility to navigate the cultural shifts driven by analytics, all while adhering to ethical guidelines for responsible implementation. Amidst technological transformations, we prioritize the human aspect at every step.

Fraud detection

To improve fraud detection that takes into account the rule-based systems still currently used in the industry, we help our clients to implement Machine Learning technologies that adapt in real-time to an ever-changing environment.

Model review

We help our clients to ensure that their company’s algorithms are both regulatory compliant and optimally performant, submitting them to an external review by a multidisciplinary team composed of data scientists, regulations specialists & subject-matter experts.

Customer analytics

By leveraging the power of predictive analytics to reduce churn, automate targeted marketing actions and forecast demand, we help our clients to optimize the customer experience while reducing costs and generating more leads.

Intelligent Automation & Newtech

Explore what IA can do and how it can free your company from mundane tasks.

We're reshaping the future of work with intelligent automation, scaling knowledge and experience like never before. Embracing emerging technologies is essential for businesses to join this revolution. We analyze and advise on smooth and efficient implementation of Intelligent Automation.

In today's dynamic business landscape, companies confront numerous challenges that hinder operational efficiency. Intelligent Automation revolutionizes business models across industries, unlocking opportunities for enhanced efficiency. It's not merely a trend to consider; it's a paramount technological priority for organizations to thrive in the future.

Technologies like RPA, Intelligent Automation and Artificial Intelligence are key for organizations to rise to the challenge of becoming operationally invincible.

Challenges

Companies encounter a myriad of challenges spanning regulatory changes, risk management, customer and employee satisfaction, and operational inefficiencies. These serve as pivotal motivators for adopting Intelligent Automation. Additionally, challenges arise directly from automation, such as process selection and initiative scalability and governance. Addressing and surmounting these hurdles is essential for optimizing business process execution, fostering seamless integration between front and back offices, and cultivating synchronized digital and human workforces.

Our services

Implementing automation, whether it's basic RPA (robotic process automation) Intelligent Automation of E2E (exchange to exchange) business processes, presents challenges. Our team comprises experienced specialists with robust technical backgrounds, well-versed in the intricacies of E2E implementations and system integration. The success of any automation initiative hinges on selecting the right business processes, directly impacting business value and adoption rates. We offer support in vendor selection, opportunity assessments, and development and deployment to facilitate this crucial step. Leveraging our expertise, we collaborate with you to establish governance frameworks and operating models aligned with your organization’s strategy and vision, ensuring a sustainable Intelligent Automation implementation.

We help you define a clear automation vision aligned to your company's strategic goals. KPMG also supports you in the setup and implementation of your automation target-operating model and helps build trust in new ways of working.

We enable you to monitor the performance of your intelligent automation implementation aligned to KPIs and support you during the setup of the necessary control mechanisms.

We assist you in defining a pipeline of automatable business processes based on complexity and benefit to your organization based on priority and impact to your company. Extensive business and process knowledge drives analysis and the definition of requirements.

We help define the optimal automation solution and corresponding vendor, taking into account business requirements, licensing agreements and organizational and architectural fit.

We provide you with experienced development capability to ensure best practice development in addition to the know-how on reusable components gained from prior project experience.

We provide you with the necessary training and handover to become fully self-sufficient within the domain of Intelligent Automation.

Digital Architecture

The future belongs to data-driven organizations. We help organizations build digital foundations that enable them to prosper.

Organizations worldwide are revamping operations, missions, and responses to emerging threats. Adopting new data and digital platforms enables them to offer fresh digital services and update legacy systems crucial for driving digital transformations. Yet, alongside these benefits arise technological hurdles. Organizations must swiftly adapt to emerging threats and navigate vast incoming data.

Our Digital Solution Architecture embodies a contemporary approach to business and technology architecture, prioritizing customer experience and emerging technologies. Our core aim is to catalyze digital transformation by crafting and implementing next-generation architectures.

It's not the technology that's transforming, it's the technology that's transforming you.

Challenges

With the right capabilities and expertise, we tackle your digital and data platform challenges head-on to propel your transformation. Our team blends practical know-how from technical experts, including enterprise architects and data and software engineers, with insights from business functional experts. Collaborating with your team, we analyze your current situation and complexities to design and construct competitive digital platforms that rival those of digital native companies.

Drawing on extensive experience, we bring multifunctional teams together to deliver value-driven solutions tailored to your challenges. Our approach fosters continuous adaptation by establishing flexible business capabilities and embracing evolving technology and data landscapes. By separating the data, technology, and business layers, organizations can expedite the rollout of new digital services, cut IT costs and complexity, and foster alignment between business and IT.

Our services

Organizations grapple with harnessing the full potential of their ever-expanding data. Our approach involves crafting tailored data architectures using cutting-edge technologies like data lakes, streaming analytics, and data meshes. We specialize in designing and constructing data-driven platforms that add tangible value to your organization.

Following application architecture, the next step centers on development, predominantly leveraging cloud-native technologies such as containerization, cognitive services, API management, large data storage, and messaging and integration. Our solutions are scalable, utilizing languages like Java, .NET, Python, among others.

DevOps and Agile Software Development

Organizations are rapidly adopting agile methodologies. KPMG is there to assist them in this agile transformation and adopting DevOps practices. We help set-up DevOps operating models, including the design and building of DevOps and Agile Software development pipelines and automated testing to ensure the optimal delivery of digital solutions.

DataOps and MLOps

Do not just automate the deployment of your data platform. Automate the deployment of data models, data pipelines and machine learning pipelines. Like DevOps, DataOps leverages the concepts of continuous integration, -deployment, -testing, and -monitoring to automate activities from data engineers and -scientists.

Why trust matters

Trust in analytics is crucial for an organization’s success. Here's why:

Unlocking Opportunities: Data-driven technologies can uncover market opportunities and cause significant disruption across industries and society.
AI Integration: As artificial intelligence spreads through every industry, trusted analytics become essential for success.
Trust Gap: C-suite executives increasingly question the reliability of data and analytics, with this trust gap not narrowing over time.
Governance: As more decisions are driven by machines, businesses must implement tighter governance for analytics to maintain trust and fully leverage data-driven technologies.

Unlocking Value with Our Unique Offering

Creating sustainable value from data requires more than just technology. Our business-first approach integrates specialized data capabilities, functional and sector expertise, and proven change management to drive your business transformation.

Supporting C-suite with comprehensive, data-driven, AI-enabled transformation services.
Solving complex business issues with a business-first, analytics-focused approach.
Implementing 'AI-now' solutions across the value chain to transform business models.
Leveraging industry and process expertise to define problems and deliver holistic services.
Combining global innovation with local partnerships through KPMG Lighthouse.
Creating a competitive edge by unlocking and utilizing valuable data sources.
Providing trusted analytics solutions for reliable decision-making and data security.
Ensuring pragmatic solutions with a proven track record in data and AI-driven transformations.