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      Make the connection


      Today’s customers are better informed and more demanding than ever before. Therefore, sustainable growth in a digital world depends on recognising the power of the customer and aiming to ensure your organisation is truly connected and customer-centric.

      This means having your processes aligned and connected across all functions, and your people and partners all working together to meet customers — effectively and profitably — on their terms.

      KPMG Connected Enterprise is a customer-centric, tailored-by-sector approach to digital transformation. It transforms the way that you transform, helping you to focus your enterprise, operations and technology development on meeting customer, employee and stakeholder expectations, creating business value, and driving sustainable growth.

      If your goals involve striving to improve experiences, introduce innovative new products and services, drive operational cost efficiency, align workforces and modernise your technology, KPMG Connected Enterprise is here to help.

      Stephanie Terrill
      Stephanie Terrill

      Canadian Managing Partner, Digital and Transformation and National Leader, Management Consulting

      KPMG in Canada

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      Make the connection

      Make the connection
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      How we can help

      Eight connected capabilities, for twice the impact


      The most successful organisations invest in eight capabilities which span all areas of the customer experience. This ensures a connected organisation that goes beyond cross-channel interactions.

      Those that invest in all eight capabilities are twice as likely to meet customer expectations, achieve objectives and deliver return on investment.

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      Insight-driven strategies and actions

      Better insights help you better understand customer needs, develop customised solutions and create seamless experiences.

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      Innovative products and services

      The need for fresh thinking and ideas doesn't stop, and it's the only way to meet your customers' growing expectations and help them achieve success.

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      Experience centricity by design

      Today's customers want personalised, connected experiences. And that isn't going to change anytime soon.

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      Seamless interactions and commerce

      KPMG Connected Enterprise helps organisations across sales, marketing and service to drive business smoothly.

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      Responsive operations and supply chain

      The beating heart of your organisation, deliver on the customer promise via responsive operations and supply chain.

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      Aligned and empowered workforce

      Every business needs to build engaging employee experiences, working with them to deliver on your customer promise today and in the future.

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      Digitally-enabled technology architecture

      Architect and engineer smart digital services, technology and platforms in a cost-effective, scalable manner.

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      Integrated partner and alliance ecosystem

      No organisation does it all themselves. Building successful alliances can help your organisation deliver a competitive edge and extend your business growth into new markets.

      Where are you in your digital journey?

      Want to see how your enterprise compares to others in your industry?
      Complete our survey and receive benchmarked results in minutes. This 15-minute Capability Maturity Assessment will rank your performance against benchmarks across eight fundamental capabilities.

      Find out more

      The future of your sector

      There may be similarities between different industries, but each has its own unique set of challenges to solve. That's why KPMG firms have a strategic vision for the future of each sector. Our insights reveal what this could mean for you.

      The future of your function

      In today's changing world, every function is expected to find new ways to improve performance. KPMG Powered Enterprise helps you reshape the role of your team in adding value to your organisation.

      Connected solutions

      KPMG helps organisations to design, develop, deliver and operate Connected Platforms. To support this ambition, we provide an integrated suite of preconfigured solutions, tailored by sector.

      Solutions increase the flow of value along the end-to-end value stream; connect the organisation to its customers, employees, business partners and suppliers and use technology to connect the functional silos of the front, middle and back office.

      Achieving effective and insightful financial planning isn’t always easy. Intelligent forecasting supports roles or functions within organisations with real-time data refresh, modelling and insights.

      Cash is the key to survival and growth of every business. Effective cash management to maintain a steady stream of working capital is an increasingly vital practice.

      The quality of the Customer Experience incorporating the Voice of the Customer, which captures what customers say, do, and feel, is a key differentiator driving customer-centric change.

      This accelerator combines KPMG’s process mining and low-code automation services with reconfigured sector- or function-specific solutions to perform an accelerated diagnostic on operational processes.

      Redesigning physical/digital space and corporate culture enables employees to work remotely in a collaborative working environment.

      A digital business requires a connected enterprise across all layers of the operation model. Connected Technology - Enterprise Integration drives organisation toward the API economy.

      Connected. Powered. Trusted. and Elevate

      Connected. Powered. Trusted. and Elevate is the KPMG suite of business transformation solutions that help clients get to a more productive and sustainable future. The solutions are designed to address different client challenges and different parts of a business or a operating model. Each one contains rich insights and is underpinned by our leading transformation methodology

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      KPMG in Canada’s management consulting services can help your company improve customer experience and develop customer strategy through digital.
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      KPMG can make a difference on your digital journey to improve agility, resilience and growth.

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      Helping you transform business functions and drive lasting value.
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      Insights

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      We’re here to help your organization thrive.

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