Operational Excellence through Intelligent Automation

One of the main concerns of all organisations is their ability to remain competitive in today’s rapidly evolving business landscape. Business leaders are constantly searching for solutions to improve operational efficiency and reduce costs while enhancing the experience of customers and employees. These solutions are often found in technological tools, acting as a driving force for digital transformation.

In light of this, the assigned trainer will share her expertise on operational excellence, leveraging an extensive track record of operational improvement services and knowledge of Intelligent Automation technologies. The goal is to equip participants with the expertise needed to effectively exploit such technologies in their pursuit of operational excellence. The training will be delivered through a combination of interactive presentations and exercises, providing participants with a dynamic and engaging learning experience.

By the end of the training, participants will be able to: 

• Describe key automation tools such as RPAs and Process Mining as part of Intelligent Automation
• Name specific RPA and Process Mining tools and platforms from KPMG’s Intelligent Automation Collaborators (from KPMG International)
• Name the key drivers for Operational Excellence
• Distinguish processes suitable for automation
• Correlate automation benefits to Operational Excellence drivers
• Develop business requirement documents, specifying the requirements of the target process
• Explain the benefits that can arise from automating processes
• Choose and prioritise processes for automation based on the expected benefit and added value
• Participate in feasibility and business analysis discussions
• Motivate people to participate and support intelligent automation initiatives

This training program is tailored for professionals in managerial and/or supervisory positions, including finance and/or operations managers, process improvement leaders, business analysts and executives responsible for driving organisational efficiency and performance.

All participants should be currently employed.

*The number of participants is restricted to 28.

** The maximum number of participants per company is 3. 

1. Welcome session (15 min)

2. Introduction to Operational Excellence (1 hr)

• Definition and importance of Operational Excellence
• Key drivers for Operational Excellence
• Benefits of achieving Operational Excellence
• Key challenges and how to overcome them

3. Introduction to Intelligent Automation technologies (1 hr)

• What is Intelligent Automation (IA)
• Overview of key Intelligent Automation technologies
  • Process Mining
  • Robotic Process Automation (RPA)
  • Artificial Intelligence (AI)
• Understanding the relationship between IA and Operational Excellence

4. Understanding Process Mining (4 hrs)

• Process Mining fundamentals
• Process discovery
• Process conformance
• Process enhancement
• Prerequisites
• Examples of process mining and insights revealed
• Future trends of process mining

5. Understanding Robotic Process Automation (RPA) (4 hrs)

• RPA fundamentals
• Process identification
• Process analysis
• Process prioritisation
• Prerequisites
• Brainstorming session to identify automation opportunities
• Presentation of solutions and use cases
• Advancing from RPA to AI

6. Optimisation before implementation (1 hr)

• Importance of process optimisation
• Identifying inefficiencies in processes
• Tools, techniques and methodologies for analysing and optimising processes 
• Reporting and monitoring with process mining
• Practical exercises to redesign processes for maximum efficiency

7. Governance, Change Management and Stakeholder Engagement (1 hr)

• Importance of governing automation
• Pillars of a Target Operating Model, leveraged from KPMG’s Target Operating Model (TOM) Methodology
• Importance of change management and stakeholder engagement
• Strategies for overcoming resistance to change, leveraged from KPMG’s Behavioral Change Management (BCM) Methodology
• Communication techniques for engaging stakeholders in automation initiatives
• Interactive role-playing exercises to practice change management skills

8. Q&A and Wrap-Up (30 mins)

• Open forum for participant questions and discussions
• Summary of key learnings and takeaways from the training
• Next steps for participants
• Distribution of resources and materials for further learning and reference

This will be a follow-up workshop session of key learnings and takeaways from the training. There will be discussions with business users for the identification of operational areas for improvement and process candidates for optimisation based on each participant’s company background (company structure, operations, services, and any known inefficiencies). If applicable, KPI benchmarks and statistics will be presented (based on each participant’s industry and processes) leveraged from KPMG Benchmarking database.  Roadmap creation will help the organisations to become process mining ready. It will conclude with ideation sessions with business users for RPA use cases.

Our services include:

• Handouts, including notes and important slides from the presentation, examples, case studies, exercises, and additional notes if applicable.
• Stationery, such as pads, pens, and files.
• Drinks (coffee, tea, etc.), snacks and a buffet lunch.
• A fully equipped training room with WiFi access.
• Certificate of completion.

If you wish to register for the seminar, please complete the registration form.

Once your registration is submitted, you will receive an email stating how to proceed with your HRDA registration through the Ermis platform.

The programme has been approved by the HRDA as Vital Importance. Enterprises/ organisations participating with their employees who satisfy HRDA’s criteria, are entitled to subsidy. Please note that there are limited seats available, therefore enroll in this seminar as soon as possible.

If you do not receive our confirmation e-mail regarding your registration, your participation cannot be guaranteed.
 

Cost

100% subsidised by HRDA as “Vital Importance Training” for all eligible participants.

€1675 + VAT (19%) for all participants who are non-eligible for the HRDA subsidy. Special discounts may apply.

HRDA Note

All individuals who wish to attend our HRDA approved training courses should not only fill out our registration form, but also complete the registration process through the ERMIS platform. Regardless of whether they are claiming the HRDA subsidy or not, each participant will need to complete their registration through ERMIS as a physical person and then register to our training in order to be able to attend (either as an employee whose company is claiming the subsidy or as an individual who is not claiming the subsidy). Please reach out to the HRDA Ermis officers on 22 390 300 for more details regarding the registration as a physical person.

Contact

For any queries, please contact Vasiliki Sioziou on +357 22 207 460 or at academy@kpmg.com.cy

CPD

This seminar may contribute to Continuing Professional Development requirements. At the end of the seminar participants will be given a certificate of attendance confirming the total number of training hours (16,45 CPD).

Elia Kouzari
Manager, Management Consulting, KPMG in Cyprus

Elia holds a PhD in Informatics from Aristotle University of Thessaloniki (Greece) with a focus on Process Mining. She also holds a BSc in Computer Science, with a specialisation in Information Systems, from Aristotle University of Thessaloniki and an MSc in Computer Science from the University of Cyprus. She has more than 13 years of professional experience, 8 of which have been focused on delivering services for the implementation of technology projects for various local and global organisations, with budgets ranging from €10K to €8M. She specialises in providing tailor-made advisory services to private and public sector clients, including, among others, business analysis, requirement definition, process mining, and improvement and reengineering activities. She has also created and delivered material for multiple training seminars in both the public and private sectors. Finally, Elia is a member of the She-Experts platform in the Mediterranean Institute of Gender Studies in the fields of Computing and Information Technology.