GRI 2-23 | 3-3 | 2-24
Our work for clients is very diverse and so are our teams. But all employees are united by our firm's values and our focus on quality. Integrity, ethical conduct, and transparency are among the cornerstones of our business. We lead by example and help to bring greater transparency to our clients.
Adherence to professional standards
The services provided to our clients are governed by the highest professional standards and subject to strict regulations and controls.
Acceptance of clients and engagements
The adherence to rules and procedures in the client and engagement acceptance process as well as in continuing client relationships is a vital part of our risk management process.
Every year, we evaluate whether to continue our cooperation with a client. As part of this process, we also consider whether to introduce any additional quality and risk management processes to the engagement in question.
Expertise and adherence to schedules
Our teams are made up of specialists equipped with the relevant expertise and necessary experience. We actively control all processes of each engagement, carefully monitor and aim toward agreed milestones, and follow approved timetables. We work efficiently and make the most of our knowledge so that our cooperation with clients is as beneficial as possible.
The firm’s management is responsible for our corporate culture and our quality and risk management.
News updates
We are committed to providing our clients with the latest industry news. We organize conferences, training and seminars and prepare updates, studies, analyses, and surveys.
Independence
Strict adherence to independence forms an integral aspect of all our processes. We use a global KPMG application that records and monitors all investments effected within KPMG, including any personal investments of our partners and managers.
We use a global electronic system to monitor independence and conflicts of interest. This allows us to review and approve business relations between KPMG and clients within our global network of KPMG offices and helps us ensure that KPMG member firm engagement teams provide only services which are not in conflict with our independence and impartiality.
Annually, at KPMG:
We conduct internal tests to verify adherence to internal corporate regulations.
Selected engagements are reviewed by the staff of other KPMG member firms.
Our employees participate in professional training courses focusing on legal compliance and ethical conduct.
Our employees are continuously asked to confirm their independence towards our audit clients.
Confidentiality
KPMG member firms follow strict internal confidentiality guidelines regarding client-related information, and all information obtained during engagements is considered confidential. All KPMG employees including administrative, support and technical department staff are obliged to maintain confidentiality.
Quality and risk management principles and instruments
We have a comprehensive quality and risk management system in place that is fully compliant with the International Standard on Quality Control (ISQC 1), the codes of ethics for auditors and accounting experts and attorneys-at-law, as well as rules required y international regulators.
Inspiring working environment and adherence to values
To be able to offer the quality services and added value which our clients expect from us, we support a motivating and inspiring working environment and corporate culture. To adequately promote KPMG's reputation, employees need to adhere to our values. The recruitment of suitable candidates and their professional growth is crucial.
GRI 2-28
We are partners for global corporations as well as local businesses and NGOs and non-profit organisations.
We actively seek collaboration with start-ups and smaller companies that offer interesting technologies, e.g., in the fintech sector or advanced data analytics.
We develop sustainability consulting and together with our clients contribute to the further development of society. We are building a more sustainable future with the KPMG IMPACT network.
We are members of more than 30 professional and trade organisations and participate in expert and working groups. As an example, we mention that we belong to the Business for Society Alliance which focuses on spreading the principles of CSR and sustainable business in the Czech Republic. In 2021, we joined the Czech Green Building Council, which brings together companies that support new construction and renovation based on sustainability principles.
Our expert teams regularly discuss the trends, needs, and challenges facing the market. We pass on our knowledge to the professional public in studies, conferences, and professional meetings.
The latest in finance, tax, accounting, legislation, and law is summarised monthly in our free Tax and Legal Update, which several thousand subscribers receive in their email inboxes every month. Every year we also publish a customer experience study and a ranking of the 100 best customer experiences in the Czech Republic. In 2022, we called this study Dokonalá souhra (perfect harmony) and pointed out that companies use a multitude of systems, processes, and channels that need to be connected so that the customers may handle everything seam- and effortlessly.
Client satisfaction is key to us; thus, we continuously aim to improve our services. Recently, we introduced Client Insights, a new approach to customer satisfaction management. Through Client Insights, we get feedback from clients on our work. Applying both engagement and collaboration evaluation tools, KPMG partners personally gather clients' impressions. Their feedback helps us improve and remain the Clear Choice for our clients. Building long-term relationships based on mutual trust is one of the pillars of KPMG's business strategy.
GRI 2-26
All employees as well as any third party may make use of the KPMG Hotline to report issues or complain about unethical behaviour.
Our Code of Ethics lays down the firm’s corporate culture, as its values are vital for a successful and sustainable business.
