Dorothee Ebert has been working in customer-centric consulting for over ten years. She supports corporate groups and medium-sized companies in the future-oriented alignment of their customer interaction. Her industry focus includes retail, consumer goods manufacturers, service companies and energy suppliers. She is a cross-industry specialist in the field of customer insights and supports her clients in the B2B and B2C sectors in identifying and analyzing customer needs and aligning their business models for the future. A holistic view of customer needs is important to her, because "the areas of marketing, sales and customer service are merging more and more. Customers also don't differentiate between the areas of the company from which they receive support. They expect a seamless customer journey across all channels."