I support companies in making their sales and service areas fit for the future with modern technologies and AI. My consulting focus is on three central levers:
- Increasing efficiency & reducing costs: automation of repetitive tasks, smart resource management and digitalization of processes.
- Sales & margin growth: AI-based sales management, data-driven CRM and targeted cross-selling and upselling strategies.
- Customer satisfaction & service quality: intelligent self-services, 360° customer view and KPI-based management of the customer experience.
With this approach, I enable measurable results: from cost savings and sales increases to sustainably better customer experiences.