IT governance

In recent years, the world of work has evolved at a rapid pace, particularly in terms of IT. New technologies and working methods such as DevOps and agile developments have permanently changed everyday working life. Machine learning and process automation have created new opportunities to reduce manual activities and speed up processes. At the same time, specialist departments now have many more opportunities to purchase and utilise IT services on the market under their own responsibility. At the same time, the regulatory requirements for IT have become increasingly stringent and stipulate stricter rules for the structure of the IT organisation and the associated processes.

Against the backdrop of these changes, IT management is faced with the ever-increasing challenge of fundamentally reorganising IT and integrating and managing new business partners. This is the only way it can establish itself as a modern partner to the specialist department, offering fast solutions and services that deliver added value. The key success factors for overcoming these challenges are modern processes and procedures as well as the associated roles and Competencies that jointly define the IT organisation as Next ITO. With the help of Next ITO, IT organisations can react flexibly to the changing framework conditions and still create reliability and security with the help of appropriate management.

The consideration of common IT standards and frameworks is essential for the further development of IT towards the Next ITO. These offer tried-and-tested procedures and approaches for designing efficient and successful solutions. Of particular relevance here are the IT standards ITIL and COBIT, which have been updated in recent years and expanded to include elements that enable agile IT service management, for example. In addition, the use of agile frameworks such as. Scrum@Scale or Lage Scale Scrum creates the opportunity to roll out agile working methods to larger organisational units.

IT organisations should understand the suggestions contained in the standards and frameworks for the design of processes, procedures, roles and Competencies, interpret them for themselves and derive an individual target image for the Next ITO from them. Once this target image has been created, specific measures must be defined in order to roll it out efficiently to the entire IT organisation, start the transformation and embark on the path to becoming a modern partner for the specialist departments.