The day-to-day work of employees in the back office and middle office is increasingly characterised by complex administrative tasks. Several systems have to be operated manually, interfaces are missing, isolated solutions, Excel forms and emails have established themselves as communication channels between the specialist departments and the functional areas. The solution can be business process management (BPM) on a single platform. KPMG offers a corresponding BPM low-code process platform in an alliance with the software company Bizagi. It supports you in establishing a digitalised, standardised, process-oriented and fast service provision in the back office and middle office.

Bizagi BPM low-code process platform

The Bizagi BPM low-code process platform aims to improve the digital experience in process execution and thus optimise the user experience.

From the developer's perspective, the software development process is accelerated by the reusability of already implemented software modules and the automation of classic development steps such as the creation of databases, design of user forms, etc.

The platform can combine and supplement existing systems in order to optimally support users. The specialised users develop the technical support they need themselves. Programming code does not need to be mastered. The Bizagi BPM low-code process platform contains a wide range of modules and options for connecting interfaces and providing process and data applications. This provides the specialist department with a customised solution - quickly and easily.

Our range of services

KPMG is a strong partner for all issues relating to the Bizagi BPM low-code process platform. We combine specialist knowledge with the latest IT expertise and our many years of experience in various industries. By integrating interdisciplinary teams, we provide you with targeted support for your individual requirements with a suitable solution strategy. This can include the following services:

Identification of potential for the optimisation and automation of processes
Implementation and integration of the Bizagi BPM low-code process platform into your IT landscape
Implementation of the digitalisation and automation of your business processes
Training & continuous coaching of specialist departments for the independent development and customisation of process applications
Establishment of a low-code & process competence centre (Process Centre of Excellence)
Training and empowerment of citizen developers
Support in the operation of the Bizagi low-code process platform and the process applications already implemented

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Your advantages

Simple and far-reaching automation of any processes
Fast and flexible customisation thanks to simple user interfaces
Efficient digital change thanks to rapid decentralised development and shorter development cycles
Relief for employees in simple (routine) activities
Consistently high process quality even with staff shortages
User-friendly and can be implemented without IT
Development of a digital mindset in the specialist departments

Exemplary customer projects

Digitalisation in procurement

A customer had difficulties with the daily creation of purchase requisitions and orders in the purchasing department, which were very time-consuming and inefficient. With the help of the Bizagi platform, the customer enabled decentralised entry from the specialist departments and digitised and automated the ordering process. This standardised the steps of the ordering process, which saved the customer time and resources and improved efficiency within the company. In addition, regulations and business rules from the purchasing guidelines were implemented in the digital workflow.

Digitisation in accounting

Recording accruals, payment instructions, accruals and expense reimbursements for one customer was tedious and error-prone. To solve this problem, Bizagi was used as a decentralised portal in which the employees in the specialist departments were able to carry out these tasks using convenient input masks. The extensive pre-filtering of account types, posting keys and tax codes made data entry easier, the company rules were enforced uniformly and errors were avoided. This helped the customer to optimise data entry processes and save time and resources.

Digital processing of employee appraisals

One customer had a low participation rate in the annual employee appraisals. The organisation, coordination and implementation of employee appraisals were very time-consuming due to many manual activities. To solve this problem, the underlying processes for staff appraisals were carried out with the help of the Bizagi platform. Coordination was improved and many activities were automated, from documentation to analysing and evaluating the interviews. This enabled the customer to increase the participation rate, save time and resources and conduct the interviews in a more efficient and organised manner.

Employee on-boarding and off-boarding

At one customer, the entry and exit of employees took a lot of time due to many manual activities and a high level of coordination. This led to a loss of time, mainly in HR, and was prone to errors. To solve this problem, the customer used the Bizagi platform to digitalise the on-boarding and off-boarding process. This enabled standardised handling of processes, centralised management of documents and automatic notification of stakeholders. It not only helped the customer to save time and resources, but also to increase the efficiency and quality of the process.

Digitalisation of customer order processing in the field service

One customer had the challenge that sales order processing in the field was tedious and time-consuming due to manual service acceptances and manual generation of the sales document. Each service acceptance had to be created, signed, checked and entered into the SAP systems manually. To tackle this problem, the customer implemented mobile order processing with the help of Bizagi. This solution automates the process of creating and processing service vouchers by digitally creating, signing, checking and entering the vouchers directly into the SAP systems until the sales document is automatically posted. This has not only saved the customer time and resources, but has also increased efficiency in customer order processing.