Today, companies in all industries around the world have to deal with complex challenges relating to their service management technology. Especially in the areas of environmental, social and corporate governance.

Outstanding service management in the midst of rapid change

It is crucial to provide excellent service management in the midst of rapid change and to combine it with a digital platform that enables a modern, easy-to-use application across the organisation.

The KPMG and ServiceNow partnership delivers solutions that help you consolidate, automate and modernise processes, increase efficiency and reduce costs by bringing transparency to your processes and infrastructure.

We support you throughout the entire process with experienced experts and combine ServiceNow's cross-functional platform capabilities with our consulting expertise. Especially when it comes to strategic topics such as sustainability consulting, customer transformation, sustainability reporting & governance and IT transformation.

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Video: AI makes HR processes more efficient

Experience how ServiceNow and generative AI simplify HR processes: NowAssist summarises information, AI agents complete tasks independently and integration with Microsoft 365 and Co-Pilot makes the workflow more seamless. This saves clicks, reduces system changes and increases productivity and user-friendliness.

Our range of services

Our consulting services offer end-to-end consulting from the evaluation of a business case through to implementation support for an integrated platform.

Environmental, Social and Governance

These buzzwords illustrate how broadly the topic of sustainability should be considered. It ranges from climate change and workforce diversity to sustainable financing strategies. ServiceNow's ESG solution supports the realisation of company-wide ESG goals. It provides transparency on programmes and initiatives and helps to strategically plan, manage, control and evaluate all activities on a single platform. KPMG supports you in the strategic conceptualisation, design of processes and solutions as well as implementation.
Cyber Security, Governance, Risk & Compliance

Information security presents a number of unprecedented challenges and risks. We believe that companies that accept cyber attacks as part of the economy and build security mechanisms and defences into their business are well equipped for the future. KPMG can help you build your cyber resilience using the ServiceNow platform.
IT service management

Information security presents a number of unprecedented challenges and risks. We believe that companies that accept cyber attacks as part of the economy and build security mechanisms and defences into their business are well equipped for the future. KPMG can help you build your cyber resilience using the ServiceNow platform.
Enterprise Service Management

In today's complex business environment, it is of strategic importance for organisations to align corporate functions with the company's overarching goals. Our KPMG experts support companies in establishing ServiceNow as a central control platform and using requests to control functions such as finance, purchasing, HR or legal, automate workflows and processing and support them with AI agents, thus efficiently positioning GBS organisations for the future and beyond.
Software-Asset-Management

Keeping track of your portfolio of IT assets requires a precise view - one that reliably shows where the assets are, who is using them and what they cost your organisation. KPMG's experts can help you manage your assets more effectively with the help of ServiceNow ITAM.
Customer Service Management

Providing customers with the best user experience is essential to success. KPMG and ServiceNow can help you achieve optimal customer satisfaction, integrate teams to resolve issues and take preventative measures to avoid disruptions.
HR

Many legacy HR systems are riddled with checklists, email validations, phone calls and various other manual processes that slow down productivity and cost time and money. KPMG member firms can help you implement HR service management that automates standard HR processes, tracks requests and monitors progress - helping to establish HR as a cost-efficient area.