Client Story: Sky Deutschland

Incompatible is one of the scare words of digitalisation to date. The process of transferring data from one programme to another often involves a great deal of effort without automation. The media company Sky Deutschland no longer wanted to be held back by this in its customer retention management. With the help of our consultancy, the company moved towards a more compatible future in terms of customer retention and customer care.

In a pilot project, we proved what digital transformation, robotic process automation and bots can achieve. With minimal effort, we created an interface between two systems that saves administrative work through process automation. This gives employees more time to do what they do best: advise their customers.
 

The special thing about this transformation was the rapid amortisation. When investments pay off for a company within six months, the step towards a better future is more a question of willpower than a willingness to take risks. It goes without saying that the bots in the Finance, Procurement and HR departments were similarly convincing.

We know how digitalisation can inspire your employees and therefore also your customers.

Here you can find out more about how processes along the entire value chain can be digitalised.