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      Make the connection

      Today’s customers are better informed and more demanding than ever before. Therefore, sustainable growth in a digital world depends on recognizing the power of the customer and aiming to ensure your organization is truly connected and customer-centric.

      This means having your processes aligned and connected across all functions, and your people and partners all working together to meet customers — effectively and profitably — on their terms.

      KPMG Connected Enterprise is a customer-centric, tailored-by-sector approach to digital transformation. It transforms the way that you transform, helping you to focus your enterprise, operations and technology development on meeting customer, employee and stakeholder expectations, creating business value, and driving sustainable growth.

      If your goals involve striving to improve experiences, introduce innovative new products and services, drive operational cost efficiency, align workforces and modernize your technology, KPMG Connected Enterprise is here to help.

      Make the connection

      Make the connection

      Learn how to put customers at the heart of your business.

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      The importance of value streams in the age of AI

      Find out how your organization can leverage AI to become value-driven and customer centric.

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      Connected capabilities

      Eight capabilities, for twice the impact

      The most successful organisations invest in eight capabilities which span all areas of the customer experience. This ensures a connected organisation that goes beyond cross-channel interactions.

      Those that invest in all eight capabilities are twice as likely to meet customer expectations, achieve objectives and deliver return on investment.

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      Better insights help you better understand customer needs, develop customised solutions and create seamless experiences.

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      Insight Driven Strategies and Actions

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      The need for fresh thinking and ideas doesn't stop, and it's the only way to meet your customers' growing expectations and help them achieve success.

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      Innovative Products and Services

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      Today's customers want personalised, connected experiences. And that isn't going to change anytime soon.

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      Experience Centricity by Design

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      KPMG Connected Enterprise helps organisations across sales, marketing and service to drive business smoothly.

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      Seamless Interactions and Commerce

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      The beating heart of your organisation, deliver on the customer promise via responsive operations and supply chain.

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      Responsive Operations and Supply Chain

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      Every business needs to build engaging employee experiences, working with them to deliver on your customer promise today and in the future.

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      Aligned and Empowered Workforce

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      Architect and engineer smart digital services, technology and platforms in a cost-effective, scalable manner.

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      Digitally-Enabled Technology Architecture

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      No organisation does it all themselves. Building successful alliances can help your organisation deliver a competitive edge and extend your business growth into new markets.

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      Integrated partner alliance ecosystem

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      Capability Maturity Assessment

      See how your enterprise compares to others in your industry. Take this 15-minute assessment to rank your performance against benchmarks across eight fundamental capabilities. 

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      Connected solutions

      KPMG helps organizations to design, develop, deliver and operate Connected Platforms. To support this ambition, we provide an integrated suite of preconfigured solutions, tailored by sector.

      Solutions increase the flow of value along the end-to-end value stream; connect the organization to its customers, employees, business partners and suppliers and use technology to connect the functional silos of the front, middle and back office.

      Intelligent forecasting

      Intelligent forecasting

      Achieving effective and insightful financial planning isn’t always easy. Intelligent forecasting supports roles or functions within organisations with real-time data refresh, modelling and insights.

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      Workflow & automation

      Workflow & automation

      This accelerator combines KPMG’s process mining and low-code automation services with reconfigured sector- or function-specific solutions to perform an accelerated diagnostic on operational processes.

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      Working capital insights

      Working capital insights

      Cash is the key to survival and growth of every business. Effective cash management to maintain a steady stream of working capital is an increasingly vital practice.

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      Workplace design

      Workplace design

      Redesigning physical/digital space and corporate culture enables employees to work remotely in a collaborative working environment.

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      Voice of the customer

      Voice of the customer

      The quality of the Customer Experience incorporating the Voice of the Customer, which captures what customers say, do, and feel, is a key differentiator driving customer-centric change.

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      Enterprise integration

      Enterprise integration

      A digital business requires a connected enterprise across all layers of the operation model. Connected Technology - Enterprise Integration drives organisation toward the API economy.

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      Connected Sectors

      There may be similarities between different industries, but each has its own unique set of challenges to solve. That's why KPMG firms have a strategic vision for the future of each sector. Our insights reveal what this could mean for you.

      The Future of Industries

      Studies and reports
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      Delivering Connected Enterprise with agility

      Agility is embedded in our Connected Enterprise customer-centric, sector-tailored approach to transformation. For us, agility is both a mindset and a way of delivering transformation.

      Developing business capabilities in an iterative way gives you the agility to flex with evolving customer needs, and to focus on new sources of value, as you travel along your transformation journey. Embedding agility with our Connected approach can help amplify the speed, scale and value of your transformation.

      As a proud Gold Partner with Scaled Agile world-wide, we can help you to work with an agile approach, and help you drive agility with scale.

      Connected. Powered. Trusted. and Elevate

      The KPMG suite of business transformation solutions help clients get to a more productive and sustainable future. The solutions are designed to address different client challenges and different parts of a business or a operating model. Each one contains rich insights and is underpinned by our leading transformation methodology.

      KPMG digital transformation suite

      T r a n s f o r m a t i o n J o u r n e y Rebuild your business, end to end, around your customers. Connected Drive outcome- driven functional transformation. Powered Build and sustain the trust of your stakeholders. Trusted Scalable Managed Services E l e v a t e U n l o c k fi n a n c i a l v a l u e q u i c k l y a n d c o n fi d e n t l y .
      Rebuild your business, end to end, around your customers. Connected Drive outcome- driven functional transformation. Powered Build and sustain the trust of your stakeholders. Trusted T r a n s f o r m a t i o n J o u r n e y Scalable Managed Services E l e v a t e U n l o c k fi n a n c i a l v a l u e q u i c k l y a n d c o n fi d e n t l y .

      Contact Us

      Nikos Dimakos
      Nikos Dimakos

      Partner, Head of Management Consulting

      KPMG in Greece

      tasos pantos
      Tasos Pantos

      Director, Advisory

      KPMG in Greece