Client

Leading British banking institution

Industry

Banking and Financial Services

Primary goal

Global background screening transformation

Services

Workforce screening, managed services, governance and risk management

For global organisations, background screening sits at the intersection of compliance, risk and employee experience. As hiring volumes scale across geographies, fragmented processes, multiple vendors and inconsistent decision-making can create operational inefficiencies, governance challenges and increased risk exposure.

KPMG in India worked with a leading global banking institution to redesign and centralise its background screening ecosystem. The objective was to create a globally consistent operating model capable of supporting hiring at scale while improving governance, visibility and screening outcomes across jurisdictions.

Key highlights

Centralised governance and adjudication framework established

Dedicated candidate support and pre-initiation teams deployed

Global operating model designed and implemented

The opportunity

The organisation managed one of the largest workforce screening programs in the financial services sector, supporting over 40,000 hires annually across multiple jurisdictions.

Screening operations were distributed across several service providers, geographies and internal teams. This resulted in inconsistent candidate experiences, varying adjudication outcomes, fragmented reporting structures and limited visibility into program performance. As regulatory expectations increased, the client needed a more integrated and scalable approach to workforce risk management.

Our approach

KPMG in India designed a centralised screening operating model built around consistency, governance and candidate experience.

The transformation included:

Consolidation of screening operations under a unified framework
Establishment of dedicated candidate helpdesk to improve applicant experience
Creation of pre-initiation specialist teams to review disclosure gaps before screening commenced

Centralised account management and governance oversight
Standardised adjudication protocols and escalation mechanisms
Enhanced reporting, analytics and operational visibility across regions

The model was designed to improve control without compromising speed, enabling HR and risk teams to focus on decision-making rather than administrative coordination.

The outcome

The transformed screening ecosystem delivered greater consistency across countries, stronger governance controls and improved oversight of workforce risk.

By bringing screening activities under a centralised framework, the organisation enhanced operational efficiency, improved candidate support and established standardised hiring-risk decision-making across global markets. The new model provided a scalable foundation capable of supporting future workforce growth while meeting evolving regulatory expectations.

How we make the difference

KPMG in India helps organisations reimagine workforce screening as a strategic risk-management capability. By combining managed services, governance expertise and operational transformation, we help organisations improve compliance, enhance candidate experience and create trusted workforces at global scale.