Shared Service Center

KPMG offers proven practical approaches to implementing Shared Services Centers (SSC), aimed at maximizing the benefits of SSC creation regardless of the industry or the type of service function being transferred.

A Shared Services Center (SSC) is a model for organizing support functions whereby auxiliary business processes for a group of companies are consolidated and transferred to a single center that:

• Operates as a company or division providing services such as accounting, treasury operations, procurement management, HR, IT, and more to other companies within the group (with potential to expand to external clients);
• May specialize in a single service area or operate as a multifunctional center;
• May be physically centralized in one location or structured across several regional centers;
• Can deliver services at the regional, national, or international level.

• Implementing an SSC allows optimization of operational processes across the group, significantly reducing costs, improving the quality of transferred business processes, and enabling your employees to focus on the development and execution of analytical functions.
• Transferring multiple processes to an SSC enables significant staff optimization through simultaneous unification and standardization of support processes.
• Consolidating several functions within a single SSC generates substantial synergy by aligning the objectives of all functions, increasing transparency in performance assessment, and accelerating the implementation of process and procedural changes across the company.
• Standardizing processes across all business units and subsidiaries eliminates duplication of functions between related departments.

Our approach focuses on maximizing the value of SSC implementation regardless of the industry or the service function involved.

We assist our clients at every stage of SSC implementation and development:

• Conceptual Design: Analyzing the current operating model to assess the feasibility of SSC implementation, evaluating expected benefits, defining key SSC parameters, and developing a step-by-step implementation plan.
• Detailed Design: Developing a target operating model, including process and service models (pricing approaches, reporting, KPIs), organizational structure, target location, staffing, and IT architecture.
• Pilot Implementation Support: Analyzing the quality of process and service model implementation, updating the operating model as necessary, and providing SSC staff training.
• Function Rollout / Scope Expansion Support: Evaluating SSC performance over a reporting period, providing stabilization support, and monitoring implementation progress.
• SSC Performance Evaluation: Measuring SSC efficiency based on key metrics such as productivity, service quality, economic benefits, and client satisfaction.

• Increased workforce productivity;
• Reduced operational risks in process execution;
• Higher levels of process automation and IT solution standardization;
• Improved process transparency;
• Enhanced process and operational management;
• Reduced operational costs;
• Unified business processes with the implementation of standardized internal procedures, standards, and methodologies;
• Improved quality of delivered services.