Rising customer expectations and empowerment, non-traditional competitors and disruptive technologies. Rapid change is making experience-led transformation a strategic priority for organizations, as they strive to lower costs and increase revenue.
KPMG understands that sustainable growth is only achievable when customers are put at the heart of the business. Tailormade, customer-centric strategies help to position businesses as a customer’s clear choice. Our cross-industry proficiency helps businesses create innovative and practical strategies to grow their customer base by enhancing the customer experience and leveraging data, while also addressing internal challenges and security requirements.
Our expertise stretches from strategy to design to implementation. We work to ensure the appropriate agenda setting decisions, as well as assist with design, implementation and deployment of secure solutions, leveraging client data. That could mean an ERP implementation on the cloud, a business intelligence system or an emerging technology such as AI or blockchain – solutions that meet specific business objectives.
Our digital skills help clients execute transformation strategies with the technology best suited to their business, data and information requirements.
Our services comprise:
- Digital & Customer Transformation
- Data strategy, data management, automation, insights and visualization
- Cyber Security
- Enterprise Solutions (front office, middle office, back office) & Cloud Transformation/Low-Code
- Ventures & Futures
