Rapidly advancing technologies, evolving customer expectations and shifting regulatory frameworks are hurtling at businesses, shaping a new world of disruptive innovation for financial institutions. These changes are not unexpected. Neither are they random. They reflect areas where your customers want to connect and have their needs met, and the capabilities you should develop to meet them there.
Change; it’s no longer an uncommon phenomenon. It’s a constant state of being. And the financial services industry is at the forefront of it.
The future is AI-powered, human-centred and experience-led
Explore key forces reshaping financial services. Uncover what it will take to deliver experiences that are fast, frictionless and personalised.
Over the next decade, the needs, wants and behaviours of your customer will continue to evolve. While their expectations of digital solutions have increased, they are also becoming time-poor with too many digital services on offer. Convenience and personalisation are top priorities. They expect hyper-personalised experiences that cater to them in more specific and amplified ways.
New capabilities, including artificial intelligence technology and data-driven insights, will empower financial services players to improve customer interfaces, aggregate volumes of data, and understand and act upon that data.
Our Insights
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Our People
Antony Ruddenklau
Partner, Head of Financial Services, Global Head of Fintech and Innovation, Financial Services, KPMG International and Head of Payments, Asia Pacific
KPMG in Singapore
