KPMG is proud to announce that we have received the IDC 2026 Customer Satisfaction (CSAT) Award for Security and Trust Services. This recognition is based on direct client feedback gathered through IDC's Services Path Survey and we believe it reflects KPMG member firms continued commitment to helping organizations address increasingly complex cybersecurity, trust, and resilience challenges while delivering exceptional client experiences.
What the award means
The IDC Services CSAT Awards recognize leading service providers across key services markets based on customer satisfaction ratings collected through IDC's Services Path Survey. As part of the 2026 assessment, KPMG member firms were placed in the highest scoring group among providers of Security and Trust Services and received IDC's 2026 Customer Satisfaction Award for Security and Trust Services.
The survey captures feedback from organizations worldwide and evaluates service providers across more than 30 customer satisfaction metrics, providing a broad-ranging view of client perceptions and experiences.
Key findings from IDC's research
- Client-centric approach
KPMG's high customer satisfaction scores reflect our dedication to understanding and addressing the unique needs of each client. - Increasing investment in security and trust
The Award Report and Findings notes that "87% of companies stated they expect their spending to increase, and 13% expect it to stay the same. No companies reported that they expect a decline in spending, highlighting companies’ strong focus and continued momentum surrounding security and trust services.
KPMG's strengths
The award highlights KPMG’s strengths in trusted brand, experience in business processes, expertise in advanced AI (generative and agentic capabilities), change management, ability to develop tailored IP/solutions, provides effective advisory and consultative services and provides effective management/monitoring (24x7) services.
Why choose KPMG for security and trust services?
At KPMG, we help organizations build confidence in an increasingly complex digital environment through integrated security, privacy, risk, and resilience services.
Working with clients around the world, KPMG member firms can help organizations:
- Strengthen cyber resilience and reduce security risk.
- Enhance trust across digital ecosystems and critical business processes.
- Modernize security capabilities through advanced technologies and AI-enabled solutions.
- Navigate evolving regulatory and compliance requirements.
- Build security programs aligned to business objectives and growth strategies.
- Improve preparedness, response, and recovery capabilities in the face of emerging threats.
Our focus is not only on protecting organizations from risk, but also on helping them build and maintain trust with customers, stakeholders, regulators, and employees.
Beyond customer satisfaction: Recognized market leadership
We believe our IDC 2026 Customer Satisfaction Award for Security and Trust Services is complemented by additional recognition from IDC's independent research. KPMG firms were also recognized as a Leader in the IDC MarketScape: Worldwide Cybersecurity Governance, Risk and Compliance Consulting Services 2025-2026 Vendor Assessment, a Leader in the IDC MarketScape: Worldwide Enterprise Governance, Risk and Compliance Services 2025-2026 Vendor Assessment and a Leader in the IDC MarketScape: European Cyber GRC Services 2026 Vendor Assessment
Together, we believe these recognitions demonstrate both the strength of KPMG firms' Security and Trust Services capabilities and our commitment to delivering exceptional client experiences. While the IDC MarketScape evaluations assess providers' capabilities and strategies, the IDC Customer Satisfaction Award reflects direct client feedback, providing complementary perspectives on the value KPMG professionals deliver to organizations navigating increasingly complex risk, cybersecurity, and trust challenges.
Source: IDC 2026 Security and Trust Services CSAT Award (Doc #US46933620e-KPMG, March 2026)
