When to use the KPMG International hotline

Where a KPMG firm or KPMG personnel are considered to have failed to meet the appropriate standards of quality in relation to an audit conducted by a KPMG firm.

Quality of service has not met the quality standards set by KPMG and / or do not meet the terms set out in the engagement contract.

Independence

Where a KPMG firm or KPMG personnel are considered to have breached independence rules that apply to them (e.g. holding a prohibited financial interest in a client, providing prohibited non-audit services.

Conflicts of Interest

A conflict of interest occurs when a person's or entity's vested interests raise a question of whether their actions, judgment, and / or decision-making can be unbiased and / or objective. In business, a conflict of interest arises when a person chooses personal gain over duties to their employer, or to an organization in which they are a stakeholder, or exploits their position for personal gain in some way.

Items regarding:

• The accuracy and completeness of financial statements and other financial records or reporting
• Accounting, internal accounting controls or auditing matters.

Authorized or unauthorized changes made to any data, information or reports in order to manipulate or falsify documents or records for purposes such as:

• Covering mistakes or fraud
• Improving financial or operational results
• Gaining unfair advantage in a contract.

Where a KPMG firm or any KPMG personnel are either (a) believed to be involved in, or (b) considered to have failed to appropriately respond where a client (or its management) is involved in, any activity that is or may be illegal in any relevant jurisdiction, including but not limited to, offering or accepting bribes, offering facilitation payments, the corruption of government officials, money laundering, insider dealing, fraud, and/or tax evasion.

Any activity or situation that could pose a risk to: - Data, data security or privacy of information, including unauthorized access, hacking, theft or tampering.

Where the behaviour of a KPMG firm or KPMG personnel, KPMG clients or suppliers, or public officials with whom KPMG deals is considered to be in breach of the KPMG Code of Conduct; and where such behaviour is considered to be illegal, unethical or breaches human rights.

Items related to the well-being of people in the workplace, including:

• Discrimination of any nature, including based on ethnicity, place of origin, religion, gender, sexual orientation, age or disability
• Unethical conduct or behaviour
• Violence or threat of violence
• Substance abuse
• Victimisation via bullying and intimidation by co-workers, being denied a promotion or being moved to a position with lower responsibility; dismissal from employment, or being refused further contract work.

Items related to the well-being of people in the workplace, including:

• Discrimination of any nature, including based on ethnicity, place of origin, religion, gender, sexual orientation, age or disability.

Modern slavery is defined as, but not limited to, the recruitment, movement, harbouring or receiving of children, women or men through the use of force, coercion, abuse of vulnerability, deception or other means for the purpose of exploitation. It includes holding a person in a position of slavery, servitude, forced or compulsory labour, debt bondage or facilitating their travel with the intention of exploiting them soon after (e.g. human trafficking). Other examples of exploitation (not exhaustive) can include prostitution or other sexual exploitation or the removal of organs.