Welcome to KPMG in the UK’s latest insights on retail conduct

      The retail conduct agenda in the UK has been dominated by the Consumer Duty for the last few years. However, other topics are moving up the agenda, all naturally tangentially linked to the Duty and illustrative of the FCA approach to retail conduct in a broader post Duty landscape.

      KPMG professionals have a wealth of experience across these developments, as well as the skills and expertise to help clients with regulatory change, transformation, and ongoing compliance across the retail conduct agenda.

      Our most recent thought leadership and related articles can be found below.

      Featured insights

      Policy and supervisory developments on the horizon

      New reports – same substance?

      Financial Conduct Authority proposals for an industry-wide redress scheme

      Our insights


      Getting the balance right to protect consumers

      FCA outlines areas for further supervisory focus

      EU and UK savings and investment initiatives

      Deepening trust and rebalancing risk, to support growth and improve lives

      Serious non-financial misconduct (NFM) such as bullying, harassment and violence is a matter of regulatory concern, not just for banks, but for all regulated financial services firms and their staff — so says the FCA.

      Welcome developments, no surprises

      How to make Consumer Duty both a regulatory and commercial success

      The way forward in 2024 and beyond

      How firms can address the arrears and collections challenges surrounding the rise in consumers in financial difficulty

      How to build a successful Consumer Duty annual assessment report

      The additional considerations for firms implementing the Duty for its With-Profits business

      Creating the right conditions to thrive.

      How communications and marketing teams should approach the Consumer Duty rules.

      FCA findings from its General Insurance (GI) pricing attestation review reveals its broader expectations on Consumer Duty

      Firms can use Consumer Duty foundations to unlock sustainable, customer-led growth.

      Financial Services Regulatory Insight Centre

      Helping to navigate the complexity

      Our people