KPMG Workbench: Transforming AI-driven client solutions

KPMG Workbench is an open multi-agent AI platform designed to transform client delivery and enhance the way we work across our global organization. Developed in collaboration with Microsoft, KPMG Workbench empowers KPMG professionals with the support of trusted, intelligent AI agents to accelerate innovation for clients and complement human expertise.

A unified AI platform

KPMG Workbench serves as our foundational, single global AI platform, designed to scale global adoption and integration of AI across geographies and teams and underpin KPMG client delivery solutions such as:

Tax

The single platform solution that gives you access to the full suite of KPMG Tax & Legal Technologies you use.

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Audit

KPMG Clara, our global smart audit platform, is helping to transform the audit experience.

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Advisory

A new AI-enabled business transformation platform.

Learn more about KPMG Velocity

Intelligent AI agents

At the heart of KPMG Workbench is a network of 50 AI assistants (agents) and chatbots, with nearly a thousand in development. These agents work alongside KPMG professionals, providing faster, high-quality, digital solutions across multiple sectors.

KPMG has collaborated with Microsoft to build KPMG Workbench on Microsoft Azure AI Foundry services, allowing for interoperable, agent to agent communications. In addition, it brings together capabilities from across the KPMG ecosystem of alliance partners, such as ServiceNow, Salesforce and Workday, so clients accessing it can choose the model or AI agent that fits their task.

Client-centric innovation

KPMG Workbench can enable the next generation of KPMG’s AI-enabled client service delivery, including innovative and content rich ‘Services as Software’ (SaaS) that will provide KPMG clients with AI tools steeped in KPMG’s deep industry expertise and experience.

Clients include:

A global bank that requires data sovereignty and processing of agents to help the organization verify the identity and legitimacy of its customers and mitigate risk, including fraud.
A telecommunications and technology organization with a need to enhance their compliance management with AI agents in a highly regulated industry where trust built into the platform is imperative.
A global household retailer looking to drive back-office productivity by growing a digital workforce using multiple AI models.

KPMG Workbench’s has built-in data sovereignty, meaning clients can maintain full control of how their data is stored and processed and manage diverse risk and governance needs, helping them to meet local and global regulatory requirements. KPMG is also the first organization in the world to achieve BSI/ISO 42001* certification for AI Management Systems.

Clients tell us that their ability to orchestrate and control their agents in a secure way is becoming their number one concern. They also want a multi-model platform rather than being locked into one provider.

With KPMG Workbench, we’re combining advanced AI agents with the insight, judgment and deep expertise of our people to deliver smarter solutions for clients, faster and with full confidence in their security and compliance.

David Rowlands

Global Head of AI, KPMG International

Transforming how we work with clients

KPMG Workbench is a testament to KPMG Member Firms' commitment to creating value for clients through innovative digital solutions, efficiency gains, and advanced technology. By orchestrating and controlling AI agents, KPMG Workbench integrates multiple AI models into one environment, helping ensure compliance. This platform combines advanced AI agents with the insight, judgment, and industry expertise of our people to help deliver smarter digital solutions, faster.