Sue is a business transformation leader with 25+ years’ experience providing customer and operation advisory services to large organisations, with experience in strategy, customer experience, operational excellence, and transformation.
She specialises in aligning strategic priorities, driving customer-centricity, improving efficiency, and delivering measurable business outcomes.
Sue focuses on the energy and utilities sector, leading customer experience and productivity transformation programs.
In 2021, Sue joined KPMG as a Director. Prior to KPMG, Sue held senior positions in both corporate and consulting roles leading large-scale transformation projects.