With more than 25 years' experience, Louise helps organisations understand and respond to the people affected by their decisions — landholders, communities, customers and consumers. Her work spans social licence assessment, stakeholder and regulatory engagement, customer experience strategy and operating model design, with clients across transmission and distribution, energy retail, water, government and industry bodies.
Louise is founder and lead author of The human side of the energy transition, KPMG Australia's longitudinal research on Australians' participation in the energy transition, now in its fourth year.