Government transformation

Modernising government for successful transformation

There is an imperative for governments at all levels to deliver services that are citizen-centric and maximise the benefits that digital innovation and emerging technologies offer.

This transformation is expected by citizens and businesses, and is critical to the future prosperity of all Australians.

What is a modern government?

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It understands its citizens’ needs and preferences and provides a different digital experience for consumers and businesses.
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It shares data, fostering interoperability and collaborating to fulfills the digital promise and better meet citizens
needs.
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It connects across agencies, programs and services, with an agile and skilled workforce using technology to increase transparency and win public trust.

How to modernise government

We have identified six essential themes for a modern government:

An integral step in modernising government is the migration to cloud-based platforms. Moving to cloud supports the shift from siloed government services to integrated and reliable services that follow citizen life journeys to produce a customer-focused approach.

Government’s vision is to unlock the economic and social value of data, not only by improving how data is used to develop policies and deliver services, but also by removing barriers to better data access, use and sharing by all Australians.

At all levels of government there is a continuing reliance on outdated legacy technology. Governments must demonstrate how digital service delivery and technology transformations can enhance citizen and business experiences and generate trust.

A robust cyber security capability equips government agencies at all three levels of government to address sophisticated threats, particularly to the essential services all Australian’s rely on - everything from electricity and water, to healthcare and citizen services.

Leaders, managers and citizens need to adapt and evolve their behaviour to embrace technology enabled, data driven and digitally delivered outcomes and experiences.

Transforming the citizen and business experience of interacting with government in a modern, digital way.

Modern governments need to be connected enterprises

Cloud and AI-driven technologies can help governments securely connect data across their enterprise. Better data management ensures a better experience, where people have a unified profile across all interactions with government.