The ninth annual Hong Kong Private Wealth Management report, jointly authored by the Private Wealth Management Association (PWMA) and KPMG China, provides an in-depth view into the industry landscape, evolving challenges and emerging growth opportunities for the sector, with the added lens of the growing impact of artificial intelligence.
The report is largely based on a survey of 35 PWMA member institutions as well as interviews with senior industry executives, front office personnel, in-house technology staff, and technology vendors.
The findings shows a more optimistic outlook compared to last year’s report. Following two consecutive years of decline, 2023 marked a turning point for the industry, with net inflows nearly tripling from 2022, while assets under management (AuM) also increased marginally.
At the same time, the majority of firms report that their current implementation of AI is either improving or drastically improving customer satisfaction, with Know Your Customer processes and client onboarding identified as the most effective focus areas for implementation.
