Working with suppliers

The training material is applicable for both goods and services provider. All suppliers shall acknowledge PO when receiving it.

It is free for suppliers to use the Ariba supplier portal.

No, suppliers do not need to create a separate Ariba supplier portal account for each customer. Suppliers can use one email address / account to oversee multiple accounts.

One supplier can only have one Ariba supplier portal account registered and connected to KPMG China. The primary contact point from supplier side will receive Ariba supplier portal invitation. Once the supplier registers Ariba supplier portal, he or she will be the admin of Ariba supplier portal account.

Please ensure the supplier contact email address provided in previous negotiations with us is valid. This Ariba supplier portal registration link is a one-time link and cannot be clicked and used repeatly. It is recommended to use Edge/Google Chrome to access the link in a stable network environment. After you complete the account creation on the supplier side, the questionnaire will automatically exist under this account, and you can fill in and submit the questionnaire within the valid time.

Suppliers are responsible for the accuracy of provided supplier information in Ariba system, including bank information. If any information changes, please initiate the supplier information update process to ensure information accuracy.  Please refer to the supplier information update guide in the supplier training materials.

Suppliers are suggested to directly communicate with their contact point at KPMG China, e.g. the requester who is stated on the PO or the buyer who contacted them prior.

Should you need to update the information in the completed registration or qualification questionnaire, you can also initiate the updates directly from the supplier portal. Please refer to the supplier information update guide in the supplier training materials.

Yes. Clicking the acknowledgement button confirms that the supplier agrees to the Purchase Order (PO) and to supply the requested products or services. This also sends confirmation to KPMG China, the requester/buyer then will be informed of the acceptance of the Purchase Order.

Suppliers will receive the KPMG PO notifications via email and you need to go to the Ariba supplier portal to view more information about the PO.

Suppliers will NOT need to stamp paper POs and send them back to KPMG after Ariba goes live, but suppliers shall acknowledge the PO in PO email or from the Ariba supplier portal. Also, suppliers shall mark the PO numbers on their invoices.

Suppliers will NOT need to stamp paper POs and send them back to KPMG after Ariba goes live, but suppliers shall access the Ariba supplier portal from their PO email to view the PO. Also, suppliers shall mark their PO numbers on their invoices.

POs are placed by the requester according to actual needs, the accumulated PO amount equals the fixed amount agreed in the contract if it is a standard contract. Suppliers are suggested to communicate with contact point stated on their PO to confirm the PO number used for invoicing and the invoicing amount in case of overtime charges. Suppliers shall also mark PO number(s) in their note of invoice.

Suppliers are suggested to directly communicate with the contact point stated on their PO for further invoicing confirmation.

Yes. The SAP hotline is 400-620-2008, which can be shared with suppliers to consult at any time if they have any questions.

Cause 1: The supplier side has set up a firewall against Ariba system notification emails;  

Cause 2: The PO notification are deemed junk emails. 

Cause 3: The email address used for the Ariba supplier account is incorrect;  

Cause 4: Supplier email settings issue.

The supplier needs to verify first whether the email address of the Ariba supplier portal account is still valid and available.

If yes, go to 'supplier.ariba.com' > key in the user name (email address) > click on "Forgot Password" to reset the password.  

If not, the supplier needs to submit a ticket to the 'Ariba support team' for processing (Ariba support team will replace the supplier email address after the information security has been verified).

Please follow the guide in the supplier training materials.

KPMG invites you to initiate the supplier registration process when you receive an email notification titled 'Invitation: Register as a KPMG Supplier'.

Please refer to the training materials.

We recommend you to use Outlook or Google email. You can also self check following the guide below: 

1. Check in your junk email box. 
2. Search the email sent from DoNotReplycsc@kpmg.com.
3. Check your mailbox blacklist settings and see if it has blacklisted the KPMG related domain "@kpmg.com"
4. Set up anti-spam settings, and add "@kpmg.com" to the whitelist".
5. Contact your KPMG procurement/business manager and resend the email to you.
6. Check with your KPMG procurement/business manager whether your company's contact email is the one you are currently using; If not, please contact him/her to modify the email address and re-send the email.

Please refer to the training materials.

We recommend you to use Outlook or Google email. You can also self check following the guide below: 

1. Check in your junk email box. 
2. Check your mailbox blacklist settings and see if it has blacklisted the Ariba related domain “@cnsmtp.sapariba.cn”.
3. Set up anti-spam settings, and add “@cnsmtp.sapariba.cn” to the whitelist.
4. Contact your KPMG procurement/business manager and resend the email to you.
5. Check with your KPMG procurement/business manager whether your company's contact email is the one you are currently using; If not, please contact him/her to modify the email address and re-send the email.

Please refer to the training materials.

You can also self check following the guide below: 

1. Check your network connection.
2. Close all your browser pages (not only Ariba supplier portal pages), and click on the email link to try again.
3. Clear your browser cache, close all your browser pages and try again.
4. Copy the link in email and paste it to the browser "New Privacy Window".
5. Please note that the CN Portal is an online network platform, and logging in for a long time without operation will automatically result in the account being logged out.
6. In case none of the above solutions can address the problem you are encountering, please contact your KPMG procurement/business manager to re-send the email. 

Yes. You can click "Save Draft", and confirm to 'Submit' it when all the information is confirmed.