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      Client due diligence is at the centre of white-collar crime prevention.

      Know Your Customer (KYC) / Customer Due Diligence (CDD) is one of the most important requirements in the fight against white-collar crime. Despite huge investments, poor execution remains a reality for many companies. Most often it is due to the multi-faceted and cross-functional nature - the complexity of execution makes it difficult for organisations to identify where their problems lie and what solutions are available.

      Customer Due Diligence

      Typical operational problems can be

      • Weak delineation between policies, procedures, underlying processes and technologies
      • Highly manual processes
      • Cases with low quality outcomes
      • Ineffective use of technology, data and analytics

      Resulting in low-quality white-collar crime decisions, costly remediation and regulatory fines, sub-optimal turnaround times, detrimental impact on customer satisfaction and reputational damage.


      KYC/CDD Navigator solution

      The KYC/CDD Navigator provides a holistic view to highlight the challenges facing your CDD function. It helps you to find simple solutions and implement them in an organised way.

      • Insights, experience and data points gained from hundreds of CDD customer projects
      • Supports our end-to-end CDD improvement methodology
      • Applicable to the full spectrum of financial services operating models
      • We use the KYC/CDD Navigator as an overarching taxonomy against which we assess the performance of your CDD capability through maturity analyses, customised diagnostics and roadmap development

      The advantages

      KPMG has used its experience of working with clients around the world to bring structure and clarity to this challenge. The KYC/CDD Navigator is a simple way to address this challenge, focussing on the full spectrum of maturity levels. It covers the key components of effective KYC/CDD, taking into account their sequencing and interconnectivity. All of this is backed by defined benchmark standards and industry-wide knowledge of CDD maturity.

      The KYC/CDD Navigator can quickly provide clarity on the actions required to transform your KYC/CDD operations. The benefits identified vary by client, but operational efficiency gains of 30-40% are not uncommon.

      These actions can lead to higher quality white collar crime decision making, improved customer satisfaction, operational excellence in CDD and commercial growth and success.

      • Policy and Risk management - A linear translation of policy into business rules and data requirements. Accurate mapping of risk to your customers on the ground.
      • Processes and services - Increased efficiency in the activities required to guide your customers through the KYC/CDD lifecycle, such as onboarding and name screening.
      • People and organisation - realigning people-related activities with your organisational framework. Fine-tuning performance management, leadership/culture and training to ensure your people are equipped with the skills they need and working in an environment optimised for success.
      • Data, technology and analytics - optimising internal and external (third party) data to improve your risk decision making.

      More KPMG Insights


      Your contact

      Timo Purkott

      Partner, Financial Services

      KPMG AG Wirtschaftsprüfungsgesellschaft