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      In times of low interest rates, sharply rising property values and a high inflow of funds from investors, many property companies have focused on increasing sales and market share. As a result, companies have grown rapidly both organically and inorganically. Inefficiencies, a lack of digitalisation and a lack of expertise were compensated for by value growth.

      The sudden and serious changes in the market with constantly increasing risks due to regulation, a shortage of skilled labour and supply bottlenecks are now increasingly drawing attention to the performance and resilience of companies.

      Fit for Growth - Organisational and Operational Excellence important cornerstones for growth

      We see organisational and operational excellence as key success factors for maintaining investor confidence in the business model in the current market phase, leveraging potential in structures, processes and systems and creating the conditions for future growth.

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      Lünendonk-Studie zeigt, es bedarf mehr effektiver Datennutzung, Digitalisierung und funktionsübergreifender Teams.
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      Real estate + innovations

      Topics, trends and technologies for the digital property industry
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      real-estate-and-innovations

      Our range of services

      Our experts advise clients in economically challenging environments holistically with methodological and technical expertise from various fields.

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      Improving performance by establishing methods, tools & KPIs for process measurement & control

      The challenges

      •  Comprehensive control of processes is prevented by silo thinking
      • There is a lack of efficient control of outsourced services (e.g. PM/FM)
      • Process measurement is rarely available & prejudiced

      Our solutions

      • Development & expansion of process management incl. methods & tools
      • Development of KPIs and creation of KPI cockpits, e.g. via PowerBI
      • Concept for the regular measurement of success-critical processes

      Your benefit

      • Increase performance, compliance, transparency & predictive accuracy
      • Proactive identification of weak points and rapid solution finding
      • Measurable realisation of potential savings
         

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      Greater transparency & compliance through structured, quality-assured recording of processes

      The challenges

      • Process documentation is often just a compulsory exercise for auditors and regulators
      • Practised processes are little known and silo optimisation is widespread
      • Fulfilment of increasing regulatory requirements (e.g. BaFin)

      Our solutions

      • Design/optimisation of process maps
      • Modelling of processes on the basis of reference processes incl. process controls
      • Introduction & customisation of a BPM tool, including as part of the SfO
         

      Your benefit

      • Increases efficiency and quality by utilising the optimal BPM tool
      • Enables compliance with requirements, e.g. from SfO, ISO 9001 & ICS
      • Creates the basis for continuous process improvement
         

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      Reduced complexity & increased process maturity and quality through analysis & optimisation of processes

      The challenges

      • Parallel structures as a result of inorganic growth
      • High complexity, many interfaces and media disruptions hinder growth
      • Internal/external influences require processes to be adapted

      Our solutions

      • Analysis of the process maturity level to identify optimisation measures
      • Establishment of standard processes based on best-in-class reference models
      • (Data-based) process optimisation

      Your benefit

      • Reduction of manual interfaces and system breaks
      • Avoidance of multiple entries
      • Reduction of operational risks
         

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      Accelerated & effort-reduced processes through the use of workflows, RPA and AI

      The challenges

      • High number of manual processes with numerous media disruptions
      • Paper-based processes generate effort and limit flexible working models
      • High dependency on ERP systems

      Our solutions

      • Analysis of the degree of digitalisation/automation in processes
      • Recording requirements and implementing workflows
      • Advice on the selection and introduction of digital solutions / tools

      Your benefit

      • Reduction of personnel costs
      • Acceleration and simplification of processes
      • Reduction of error sources

         
         

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      Greater effectiveness through the establishment of lean structures & end-to-end process responsibility

      The challenges

      • Mistrust of investors and politicians in the provision of services
      • Strongly evolved, sometimes inefficient structures (lack of end-to-end view)
      • Lack of employee skills for the standardised execution of processes
         

      Our solutions

      • Establishment of process organisation, roles, responsibility and governance
      • Introduction of optimisation processes (e.g. digital CIP)
      • Compilation and implementation of (digital) process training programmes

      Your benefit

      • Shorter decision-making processes
      • Reduced need for coordination
      • Establishment of clear responsibilities
      • Improved acceptance of processes by employees
         
         
         

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