AI as a success factor: How public procurement can become more efficient

How can the supply chain be made more resilient and efficient in times of upheaval? This question is at the top of the agenda for public procurement managers. In this white paper, our experts explain why artificial intelligence (AI) can be a key element in answering this question. In focus: the introduction of an AI procurement hub.

Not least because of the shortage of skilled labour and demographic change, automation processes are required to maintain or increase efficiency in public procurement. The goal is for employees to focus more on strategic value creation in future, as AI solutions take over repetitive tasks and data analyses, for example.

One thing is clear: Generative AI, for example in the form of ChatGPT, is already being used in many sectors. However, public procurement has not yet utilised these innovative digital solutions sufficiently. However, there is great potential to significantly reduce the effort involved in the procurement process with technological support.

In the white paper, our experts analyse the possible AI support in the following use cases in a compact and precise manner:

• Forms management
• Contract management
• Service description
• Market exploration
• Determination of procedure
• Suitability and award criteria
• Award process design
• Award workflow
• Bidder communication
• Bidder enquiry support
• Negotiation support
• Review and evaluation of TNAs and bids
• Evaluation and analytics

The white paper makes it clear that it makes sense to integrate the technologies and use cases into a single platform in order to create a central support centre for employees in the procurement process. The AI procurement hub can act as an integrative hub for the technologies of various systems, applications and data sources, connecting them and all users in the end-to-end procurement process.