In today's business world, effective customer service is crucial. Companies must be able to respond quickly and accurately to customer enquiries in order to satisfy their customers and build long-term relationships. To meet these requirements, KPMG has partnered with Parloa, a leading company in the field of artificial intelligence.

Parloa: Outstanding service experiences on all communication channels

Parloa specialises in the automation of customer service and offers a platform that enables companies to provide AI-based customer service. This sounds natural and offers outstanding service experiences on all communication channels. The platform resolves a wide range of customer queries quickly and automatically, allowing contact centre agents to focus on complex issues. With an intuitive user interface for agents and a variety of features, organisations can automate and improve their customer communications.

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In the video, Parloa CEO Malte Kosub and our CMO Dr Ladislava Klein explain how the technology works and how companies can specifically benefit from the automation of customer enquiries using chatbots and conversational AI.

Our range of services

Automation of customer enquiries through chatbots and conversational AI

Companies can use Parloa to automate their customer enquiries and thus reduce the workload of their contact centre agents.
Increasing efficiency and reducing costs through automation

By automating customer enquiries, companies can increase their efficiency and reduce costs.
Improving customer satisfaction through quick and precise responses to enquiries

The Parloa platform offers fast and precise responses to customer enquiries, which leads to greater customer satisfaction.
Collection of valuable data about customers to improve customer service and services

Companies can use chatbots and conversational AI to collect valuable data about their customers, which can be used to improve customer service and services.
Customisation of the Parloa platform to the needs of the company

Companies can customise the Parloa platform to their individual needs and thus provide the best possible customer experience.

The partnership between KPMG and Parloa enables companies to customise the Parloa platform to their individual needs and integrate it in a legally compliant manner. KPMG brings extensive technical and industry-specific consulting expertise, implementation know-how and regulatory expertise to the partnership. Together, KPMG and Parloa offer companies a comprehensive solution for improved customer service.

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Lengthy queues and incomprehensible answers: many organisations are faced with the challenge of making their service processes effective and customer-oriented. In the webcast, we presented the highlights of our study and, together with our alliance partner Parloa, showed you how the use of artificial intelligence in customer service can take the customer experience to a new level.