The initial stages of your transformational journey can have the most profound impact on your ultimate outcome, therefore constituting the need for a target operating model. The quality of the outcome is in direct relation to how clearly you understand what you are trying to achieve. KPMG’s Target Operating Model (TOM) consists of six layers, Process, People, Service Delivery Model, Technology, Performance Insights and Governance.
Understanding how all six components of your Target Operating Model layers relate to each other is key to creating an integrated and highly functional solution. They provide unparalleled visibility of each potential change and their corresponding consequence.