Current issues
Current trends are driving increased complexity in IT sourcing.
- Multi-sourcing contracts that are leading to complex supplier landscapes
- The need for either in-house or outsourced Service Integrator capabilities
- Ensuring suppliers are accountable for project delivery or outcomes, instead of provision of capacity at day rates
- Sourcing strategies need to support the implementation of industrialised delivery models (metrics, controls, tools, processes)
- Suppliers and providers are increasingly organised based on specific functions and capabilities with clearer expectations needing to be set around productivity
- In-house teams concentrated on business insight and differentiating IT capabilities