Financial services firms are complex in nature. Product review processes, while in place, are often not robust enough to capture potential issues and deter future restitutions. This is because of:
- High volumes of products;
- High levels of product complexity;
- The presence of manual workarounds to manage products;
- Lack of robust end-to-end product testing;
- Restitutions leading to a heightened Conduct Risk Profile;
- System functionality (potential legacy issues) and corporate knowledge gaps;
- Labour intensive assurance processes; and
- Inconsistent review processes across the product areas.