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      Managed Services

      Offload the burden of day-to-day operations and focus on your core business priorities

       

      What are Managed Services?

      Managed services involve outsourcing the day-to-day management and operations of specific business functions to experts. This allows organisations to focus on their core business activities while ensuring that critical functions are handled efficiently and effectively.

      Our managed services provide continuous support, improvement, and innovation, leveraging people, processes, and technology to meet your unique needs.

      At KPMG, we understand the complexities and challenges of today's fast-paced business environment. Our managed services are designed to take the burden off your shoulders, allowing you to focus on your core business activities while we handle the rest. Our comprehensive offerings are backed by cutting-edge technology and industry expertise.

      Discover how KPMG Managed Services can transform your business operations, drive continuous improvement, and deliver exceptional value. Partner with us to unlock new efficiencies and stay ahead in the competitive landscape. Explore our services and let us help you achieve your business goals with confidence and ease.

      Emer O'Brien
      Emer O'Brien

      Partner

      KPMG in Ireland

      Our Managed Services offering

      • Tailored Solutions
      • Proactive support
      • Cost Efficiency
      • Expertise On-Demand
      • Scalability and Flexibility
      • Security and Compliance
      • Focus on Core Business
      • 24/7 Support
      • Continuous Improvement
      • Peace of Mind
      Our managed service offering supports operational excellence through people, processes, and technology - allowing our clients to focus on core business priorities.

      Emer O'Brien

      Our service approach

      • Client centric consultation to understand specific needs
      • Implementation of scalable architecture to accommodate future growth
      • Ensuring user centric design approach for optimal end user experience
      • Regular review and update design based on evolving industry standards

      • Tech & tools aligned with industry best practices and a “fit for purpose” approach
      • Regularly evaluate and update tools to enhance efficiently and security
      • Utilise tooling to implement robust monitoring for proactive issue monitoring
      • Ensure compatibility and integration with Client systems and 3rd party tools

      • Establishment of well defined processes for incident response and resolution
      • Implementation of automated workflows to streamline routine operational tasks
      • Conduct regular performance assessments and optimise operations
      • Develop and maintain comprehensive documentation for auditability and troubleshooting

      • A skilled and diverse team with expertise in relevant processes and tools
      • Continuously invest in training and development programs for staff
      • Maintenance of a flexible staffing model to adapt to varying workloads
      • Collaborative and agile work environment for effective resource utilisation

      How we can help

      We manage a range of processes and functions to improve operations and reduced budgetary expenditures through the reduction of directly-employed staff:

      Tax Compliance


      A technology enabled Tax Compliance managed service for fund administrators & managers.

      Contact Centres


      Efficiently manage customer inquiries and document fulfilment through our contact centre services, ensuring exceptional customer experiences.

      Claims / Complaints


      Handle claims and complaints promptly and effectively, ensuring customer satisfaction and regulatory compliance through our specialised management services.

      Grant Qualification and Management


      Navigate grant qualification assessment, approvals and distributions seamlessly through our end-to-end grant management services.

      Bookkeeping and statutory accounts


      Accurately maintain financial records and ensure compliance with statutory requirements through our comprehensive bookkeeping and statutory accounts services.

      Finance Operations


      Optimise financial operations with our end-to-end finance management solutions, enhancing efficiency and enabling strategic decision-making.

      Contract Management


      Centralise and streamline contract processes, from creation to renewal, ensuring compliance and maximising value through our contract management services.

      Run and Fix Operations

      Address operational issues promptly with our proactive run and fix operations support services, minimising downtime and maximising productivity.

      Case study: Design & run customer contact & fulfilment centre

      chart

      Examples of our Managed Services

      Download (PDF, 794 KB)

      DSARs

      Responding to Data Subject Access Requests

      Download (PDF, 794 KB)
      Download (PDF, 427KB)

      KPMG Fund HUB

      Download (PDF, 427KB)

      Get in touch

      We deliver the results you require. If you have an upcoming project that your business needs assistance with, please contact our team for an initial conversation. We'd be delighted to hear from you.

      Ready to do business?

      Submit request for proposal
      Emer O'Brien
      Emer O'Brien

      Partner

      KPMG in Ireland

      Andy Glover
      Andy Glover

      Managing Director

      KPMG in Ireland

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      Client stories

      Stabilising your future amid a constantly shifting landscape

      As well as reducing the total cost of operations by 15-45%, we have a track record of high-net promotion scores, meeting or exceeding 99% of Service Level Agreements. These client stories highlight KPMG firm work around the globe: