Client

European online retailer

Industry

Retail

Primary goal

IT architecture modernisation and governance strengthening

The organisation aimed to build a technology landscape capable of supporting growing digital demand and operational complexity.

The challenge

Legacy systems were unable to support peak transaction volumes and future growth requirements. Governance gaps led to unclear ownership, inconsistent planning and frequent project delays. Limited monitoring and testing capabilities increased exposure to operational risks and system failures.

Our approach

assessment

KPMG in India applied a structured, multi-dimensional assessment approach across technology, governance and operational processes

landscape

The existing technology landscape was analysed using a comprehensive framework covering architecture, performance, governance, cost and planning to identify key challenges and risk areas

architecture

Multiple future-state architecture models were evaluated, including comparative analysis to define a recommended architecture aligned with business requirements and scalability needs

map

A phased transformation roadmap was developed to enable a smooth transition to the target architecture. This included clearly defined transition stages, prioritised initiatives and disruption minimisation strategies

business

A detailed business case was developed incorporating total cost of ownership analysis and projected business benefits to support decision-making and investment prioritisation

The impact

A modern, scalable architecture was established, improving system resilience and performance. Strengthened governance enabled better control over delivery and execution, while reduced operational risks enhanced overall business continuity and scalability.