スマートな製造業の未来

製造業に重要な時代が訪れています。製造業は、破壊的技術の進歩、経済の混乱、カスタマーエクスペリエンスの変化、労働市場と原料供給市場の不透明感、コロナ禍からの世界的な脱却といった、過去に経験のない環境を乗り切らなくてはなりません。
未来志向の製造業が勝利をつかむには、ビジネスモデルおよび経営モデルの基盤となるサービスをデジタル化する必要があります。
製造業のアフターマーケットやフィールドサービスでは、至るところで変化の兆候がみられます。

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^{Connected products：Development and deployment of connected products will create digital services that improve service efficiency and effectiveness, increase customer lifetime value, and drive services growth.}

^{XaaS：Manufacturers’ shift to an anything-as-a-service (XaaS) model involves the development of new services as well as the capabilities to price, sell, deliver and bill for a broad range of services through subscription, pay-for-use, or other models.}

^{Digital transformation：Manufacturers are modernizing and transforming their organization’s technology architecture, applications and infrastructure. This is allowing them to establish seamless technology integration and adopt advanced digital capabilities.}

^{Installation：Manufacturers are optimizing capabilities to install/implement solutions that maximize value to the customer while increasing service attach rate for digital services and customer lifetime value.}

^{Supply chain：Manufacturers are building resilient supply chains that connect customers, channel partners, sales, field service, supplier development, and procurement processes to orchestrate visibility and collaboration across the lifecycle of a customer solution.}

^{Contact center modernization：Redefining contact center capabilities will enable efficient operations while providing proactive support across an expanded range of support areas with an omnichannel interaction model.}

^{Digital twin：Use of information, including install base and data from connected assets/sensors, will enable manufacturers to develop and model a digital view of customer solutions and the operations they support.}

^{Intelligent analytics：Industrial manufacturers are utilizing intelligent analytics to optimize pricing, sales, quoting, service planning and service execution.}

この変化の兆候を基に、製造業がこの変化を加速させ、変化を達成するために重点を置くべき戦略上の5つの重要事項を、KPMGのプロフェッショナルが明らかにしました。