Business process re-engineering is applied when there is a need for a major boost for business improvement, e.g. through the introduction of information systems. The improvement of business processes uses BPMN notation and customer-friendly IT applications.
Analysis of existing processes
- Preparation of AS-IS business process diagrams;
- Identification of problem areas, their causes and areas for improvement (exceptions);
- Identification of differences between processes defined by management and actual processes;
- Assessment of the extent of process use, staff time,
- Analysis of the forms to be filled in, analysis of the documents generated and the data stored, creation of an existing data model.
Process optimisation
- Discussion of possible alternatives for improving business processes, including the use of IT tools;
- Preparation of the TO-BE business process diagrams;
- Preparation of the plan for management of changes (change management);
- Preparation of the organisation's future data model (new forms for filling in, new data structure, generated documents);
- Definition of KPIs, determination of target values.
Consulting on management of business processes
Consulting on management of business processes is required when an organisation is planning to implement (or has implemented) a continuous mechanism of process management and improvement.
- Implementation of continuous management of business and optimisation processes;
- Consulting on the selection of business process management tools,
- Preparation of the process monitoring metrics (KPI) system;
- Services regarding process management (host), monitoring and control.
Consulting on implementation of information systems
When implementing information systems, it is essential for organisations to have IT professionals who represent their interests and are able to speak both the IT language used by the implementers and the language used by the operational professionals. External experts have the advantage of greater, more varied, international experience in implementing IT solutions.
We have experience with a wide range of systems: accounting and financial management (ERP), asset management, financial planning, business intelligence (BI), document management (including e-signature), HR and resource planning, payroll, customer management (CRM), GIS, customer portals, procurement management, production management, transport fleet management, task and problem management (issue tracking), process management, project management and etc.
- Analysis of the information systems and software used, during which the used and unused functions, missing functions, forms to be filled, existing and required integrations, duplicated data entry, duplicated classifiers and other problematic areas or areas for improvement are identified (recommended to be performed together with the analysis of existing processes;
- Assessment of the digital maturity level (digital maturity);
- Assessment of IT management and implementation of best practices (IT governance);
- IT audit (compliance or risk assessment);
- Assessment of the IS installation results under the contract in the event of a dispute with the installer.
- Preparation of the digital transformation strategy;
- Designing the functional architecture of the information systems: determining the necessary information systems and their components and their functionality, defining the necessary internal and external integrations, identifying the applications used by users, defining newly developed and improved information systems;
- Preparation of the specification of functional and non-functional requirements (several specifications may be prepared for separate IS).
- Consulting on the preparation of IS procurement documents;
- In the case of acquisitions of standardised IS:
- Preparation of demonstration scenarios,
- Fit-Gap analysis and conclusions on the best fit product,
- Evaluation of bids, definition of risks;
- Participation in negotiations.
- Project management services (relevant if the organisation has no internal project manager);
- Supervision of the technical IS implementation (if the organisation has an internal project manager):
- Assessment of design documents,
- Functional and process testing,
- Penetration testing,
- Load testing,
- Usability testing,
- Data management, migration,
- Commissioning coordination,
- Coordinating the implementation of integrations.
