IT Operations & Sourcing

In today’s fast-evolving digital landscape, businesses must rethink how they source and manage their IT services. This way the business can act competitive and lead the market in a compliant, efficient and sustainable way. The Digital Sourcing team ensures that organizations are built to be – or continue to be – resilient, cost-effective, and future-proof within their ecosystems and technologies.

Driving this rapid evolution of IT are technologies such as Cloud, XaaS, automation, DevOps, and Artificial Intelligence, which are fundamentally transforming the way businesses are leveraging technology. This requires a strategic approach to Digital Sourcing; balancing flexibility, compliancy, sustainability, cost-efficiency, and innovation.

To achieve the organization’s strategic goals, and to leverage the enabling technologies mentioned, our team of experts will help you to define your Digital Sourcing Strategy. In doing so, a good first step would be outlining the roadmap and providing guiding principles to outsource. Within our strategic approach, Digital Sourcing offers C-level and IT management the tools and insights to make informed and balanced decisions. This can be, among other things, about collaboration with market participants, supply chain partners, and joint ventures. With any of those choices, organizations must determine which capabilities to retain in-house and which services to source from the market, also taking into  consideration the retained organization and its associated orchestration requirements. Success in the new collaboration setting, or ecosystem even, will also depend on the proper translation of those requirements by filling in dependencies such as seamless service integration, governance, and end-to-end operational efficiency. Ideally, aided by KPIs to make success measurable.

The building blocks for our approach are derived from different areas of expertise, each essential to a broad-based outcome and bottom-line success. Starting with drawing up a strong business case, including financial and qualitative assessments, to maximize contract value. Followed by contract value assessments and IT benchmarking studies to ensure that sourcing agreements deliver their full potential. This includes both soft and hard measures, metrics, methods and interventions. All leading to the actual implementation, where governance is crucial to the success and sustainability of the solution, which is why we help design next-generation operating models for IT and digital service management. 

• IT sourcing strategy
  We help develop the sourcing strategy to strengthen organizations with a vision for the future and determine the best service delivery approach and market approach for the IT landscape of our clients.
• IT Target Operating Model (TOM) / Governance
  Strategizing and organizing IT services and (rightly sized) resources within the organization. Designing the most suitable IT Operating Model for our clients to successfully orchestrate the ecosystem of IT suppliers and services.
• Service Integration and Management (SIAM)
  Setting up a suitable and proven process framework (based on KPMG Powered IT solution and tools) for our clients to effectively integrate and coordinate IT suppliers and services.
• Tendering and contracting
  Support in successful preparation and execution of (large-scale) tender processes, including but not limited to IT services (integrated managed service) and IT products (XaaS/software). We help (semi) public institutions, with European tendering if so required by the process, as well as private corporations and Request for Proposal (RFP) or Request for Information (RFI) tendering.
• Contract and supplier management
  Developing and setting up contract and supplier management to effectively manage the ecosystem of IT suppliers and services.
• Transition and transformation
  Support in successfully achieving the transition and transformation to the newly contracted IT suppliers and services.
• Compliancy, laws and regulations
  Expertise on gaining control over compliance with laws and regulations, such as SG, CSRD, NIS2, EBA, EIOPA and DORA. Help can be offered by maturity assessments or in creating supporting policies and procedures.

1. Sourcing Strategy
   We help our clients define a tailored sourcing strategy and build a strong IT ecosystem of partners. Selecting the right systems, platforms, and partners is crucial. A well-defined sourcing strategy answers the question of how an organization can effectively and efficiently structure a business domain – such as IT, HR, or Finance – by making deliberate choices about which activities to manage in-house (“do it yourself”), which to outsource (“purchase”), and which to handle through partnerships (“collaboration”). Or in other words: make, buy or ally. These decisions are guided by the organization's objectives, conditions, and principles.
   
   Additionally, we support our clients in defining requirements, analyzing sourcing scenarios, designing supplier models, building business cases, assessing risks and business impact, and developing an implementation roadmap.
   
   
2. Acquisition Strategy
   In the acquisition strategy phase, the Digital Sourcing team plays a crucial role in reconfiguring the Operating Model to align with the organization's vision, strategy, and desired value delivery. This entails defining the necessary changes to the operating framework to effectively implement the sourcing strategy. We will set up a structured approach for seamless execution, ensuring that all aspects are carefully planned and coordinated. Additionally, detailed financial analyses are conducted to assess the economic implications of the proposed sourcing strategy, enabling you to make an informed decision and allowing optimal resource allocation. By integrating these key elements into the process, we set a solid foundation for successful implementation.
   
   
3. Market Approach
   In the market approach phase, we focus on capturing detailed requirements and defining a solution design that will deliver the sourcing strategy and Target Operating Model. We ensure that the proposed solution effectively addresses the organization's needs and objectives.
   
   The Digital Sourcing team sets up essential go-to-market documents, such as Requests for Information (RFIs), Requests for Proposal (RFPs), Requests for Quotation (RFQs), and Best and Final Offers (BAFOs) to effectively communicate requirements and evaluate supplier proposals. Service specifications are meticulously defined to outline the desired outcomes and expectations, guiding the development of tailored solutions. Financial modeling is employed to assess costs, benefits, and potential risks associated with different supplier options, enabling informed decision-making. Governance and Way of Working modeling are established to define the rules and protocols that will govern the sourcing process and ensure smooth operations.
   
   Supplier evaluation processes are implemented to assess and select the most suitable partners, fostering strong and fruitful partnerships. By incorporating these elements into the market approach phase, we help you navigate the complex landscape of sourcing strategy implementation and set the stage for successful outcomes.
   
   
4. Tendering and Contracting
   The Digital Sourcing team assists in structuring and organizing the tender processes to attract qualified suppliers and achieve desired outcomes, overseeing the entire tendering process, from the initial documentation and communication stages to the final selection and contract negotiation phases. Key herein is working closely with you to define clear evaluation criteria, develop detailed Requests for Proposals, and manage supplier interactions to optimize results. By guiding clients through the complexities of tendering and contracting, the Digital Sourcing team helps organizations secure strategic partnerships and establish robust agreements that drive long-term value and success.
   
   
5. Transition and Transformation
   We support our clients in successfully realizing the transition and transformation to the newly contracted IT suppliers and services. We also support digital transformations in order to make your IT function future-proof. The Digital Sourcing team can facilitate the entire process or support it in an external quality role with targeted reviews.
   
   
6. Optimalization and Governance
   Unlocking the full potential of digital ecosystems – and strengthening relationships with partners and suppliers – is essential for long-term success. The Digital Sourcing team helps organizations enhance sourcing relationships, optimize contracts, and ensure compliance with key regulations.
   By leveraging our expertise, you can confidently navigate IT sourcing complexities, maximize supplier relationships, and future-proof your digital ecosystems.

KPMG has been providing digital sourcing solutions and services since 2008. Over the past years, we have advised more than +200 clients in corporate clients services and both public and financial services on sourcing-related issues in the Netherlands. The Digital Sourcing team can rely on multidisciplinary teams of more than +100 Dutch KPMG professionals with relevant sourcing knowledge and expertise (e.g., digital strategy, digital transformation, AI, cyber security, tech law, third-party risk management, compliance and audit, procurement, financial management). Furthermore, our Digital Sourcing team can leverage a global KPMG network with over 1,600 Sourcing & Procurement professionals from 147 countries.

We are fully dedicated to our customers to deliver on those promises and have been for many years. This is further underlined by the recognition from our own client satisfaction research as well as from independent researchers that consistently recognize our team as a market leader in Shared Services and Outsourcing consulting services. Consultancy.nl has rated us as the top advisory firm in the Netherlands in the past years with a "diamond level" for Shared Services and Outsourcing consulting services. And IAOP has consistently given us the highest rating for our (global) Shared Services and Outsourcing consulting services since 2010. This shows that our team of experts, with a collective knowledge base of more than 300 years, likes a challenge and is here to help. What’s the challenge we can help you and your organization with?