As a payment service provider, Adyen handles payments for customers worldwide. On the one hand, it is a tech company with a matching culture of quick decision-making, continuous improvement and immediate action. On the other hand, due to its banking license, the company also has the characteristics of a financial institution. This includes additional obligations in terms of laws and regulations and risk management. This contrast creates a complex relationship between speed and certainty and growth and caution. Sejla Murguzovic, Head of Procurement & Vendor Management at Adyen, emphasizes the complexity of this context: “We started as a start-up, and that culture is still embedded in our company. We noticed this, for example, in procurement, which was mainly carried out by the business itself for a long time. But at the same time, we are a global player and face increasing requirements in various countries. This insight led to the need for advanced tools and associated processes to professionalize the integral procurement function within Adyen.”
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