Customer & Operations teams focus on fundamental business issues - managing risk, increasing revenues, and controlling cost - which all organizations, in all industries, should address in order to flourish. We help companies identify risks and optimize operations that are used to support their strategic business objectives and financial goals.
Organizations have a range of options to help them manage and improve performance, including process and control design, shared services models, and outsourcing. Our firms’ Customer & Operations professionals seek to empower clients to make better business decisions — decisions that are at the heart of successful business transformation and change management efforts. Our Customer & Operations teams serve our firms’ leading clients in all industries.
- Commerce
- Customer Insight
- Customer Experience
- Marketing
- Sales
- Service
- Service Operations
- Service Operations Improvement
- Service Operations Design
- Service Operations Management
- Plan
- Supply Chain Segmentation
- Planning Strategy
- Sales and Operations Planning and Integrated Business Planning
- Supplier Collaboration
- Demand Planning and Forecasting
- Order Promising
- Supply Chain Resilience
- Supply and Inventory Planning
- Supply Chain Visibility and Analytics
- Procure
- Procurement Strategy
- Spend Value Optimization
- Category Management
- Contract Management
- Strategic Sourcing
- Supplier Risk Management
- Make
- Manufacturing Strategy
- Advanced Manufacturing
- Manufacturing Asset Management
- Production Planning and Scheduling
- Manufacturing Footprint
- Manufacturing Shop Floor Improvement
- Manufacturing Cost Reduction
- Quality Assurance and Management
- Deliver
- Transport Planning
- Network Strategy
- Warehouse Management Design
- Cost to Serve
- Manage Logistics Service Providers
- Reverse Logistics
Abbas Naqvi 
Kamran Yousafi 
Rana Nadeem