Duncan is Partner in KPMG UK's Customer Consulting team, with a primary focus on the consumer sector. In this role, he is instrumental in further strengthening the organization's customer and front office technology business. With over 20 years of experience in front office transformation, both as a client and management consulting leader, he brings a wealth of expertise in areas such as Customer Experience, Omni Channel Engagement, Route to Market, Connected Front Office, and Revenue Management. Duncan is responsible for advising clients on these areas to help them maximize their value and improve their performance.