Tim Knight leads KPMG UK's Customer and Operations practice, helping organisations put customers at the heart of high-performance operations and guide AI-enabled transformation.
Tim leads multidisciplinary teams spanning customer insight and experience, marketing, sales, service, supply chain, procurement, and operational transformation. Together, they help organisations move beyond functional improvement programmes to deliver end-to-end, customer-led transformations that improve growth, productivity and enterprise value. Working across leading technology platforms, AI ecosystems and strategic alliances, his teams combine business transformation with the technologies required to deliver it at scale.
A recognised leader in customer strategy, insight and analytics, Tim has spent his career helping organisations grow more rapidly through better decision making, identify new sources of value and redesign how they operate around customer demand. His work has included supporting global airlines to redesign customer propositions, helping leading retailers transform around changing customer needs, helping major banks embed customer analytics at the heart of growth decisions, guiding culture change with executive teams in investment management, and enabling product-oriented organisations to adopt customer-led operating models.
Over the course of his career, Tim has advised organisations across Europe, North America and Asia, primarily within the consumer, retail, energy and financial services sectors. Tim is a published author, with a book on global customer best practice and the recipient of two Management Consultancies Association (MCA) awards for thought leadership and transformative performance improvement.
Today, Tim's work focuses on the intersection of customer transformation, insight-led decision making and artificial intelligence. His particular interest is combining customer strategy, advanced analytics and intelligent AI-enabled operations, to help organisations learn, evolve and outcompete in the new economy.