The age of AI working is here. 65% of UK workers say they intentionally use AI for work, while 39% feel they can’t complete their work without the help of AI. It’s transforming work and how we do it.

From solutions like Microsoft Copilot to custom-built generative AI assistants, these tools are augmenting people’s capabilities - automating routine tasks, providing new insights, and freeing up time for more strategic work.

As you embed AI into more of your operations, it will reshape the skills you need in your organisation and redefine workplace culture. Are your people ready? Are you?

We help you drive change with AI and support your teams in mastering AI tools. We help you build a culture of trust – without which, it’s hard to implement widespread adoption and unlock the full potential of AI. We work with you to define your future workforce, focusing on strategic priorities. And we help you redesign roles and experiences for a workplace powered by AI.

KPMG AI Workforce is a human-centred approach, designed to help you unlock value from your AI investments. Our three-step methodology for evolving your workforce enables you to augment your human resources, streamline complex workflows, and achieve greater efficiency, accuracy, and scalability.

Michael Allen

Partner, UK Workforce Lead

KPMG in the UK

mail
call

Identify workforce opportunities

Where should you prioritise AI investment within your workforce? How do you better incorporate AI learning and upskilling across your organisation? We help you identify the departments, roles, activities, and skills that will be most impacted by AI - and prioritise them based on value and ROI.

We don’t look at AI purely through a technical lens, though. As a multidisciplinary firm, our sector experts work alongside you to pinpoint where AI will truly move the needle. Not just where it can be used, but where it should be used. It’s not tech for tech’s sake - it’s AI aligned with purpose, impact, and measurable outcomes. Our services include:

AI benefits analysis
Post-deployment analysis
AI value tracking

Augment your workforce

Workers are using AI. But are they using it appropriately and safely? While 52% of employees say they use AI tools managed or provided by their employer, 58% are using publicly available, free AI tools. Even more concerning is that 39% have uploaded company information when using AI tools. We help you engage your employees and take them on your AI journey. And that includes giving them hands-on training on how to get the most out of AI, like writing an effective prompt. And we support you in delivering training, governance and controls to help ensure AI is used ethically and safely. We help you with:

Upskilling your workforce
Building a culture of confidence and trust in AI
Governance and controls to ensure ethical and safe AI usage
The measurement of value and capacity from augmented roles

Reshape your workforce

Are there gaps within your workforce that could be closed with AI? Is your workforce operating in the most efficient way? AI implementation needs to be intentional and planned, with a clear focus on humans at the centre. We help you use AI to structure your workforce in a way that most effectively and efficiently meets your business objectives. Our services include:

Workforce restructuring, to address scarcity in certain job roles.
Holistic role design, taking into consideration knowledge, process impact, performance metrics, and legal and compliance considerations.
Workforce optimisation, to ensure you’re realising the full benefits of AI.
Reskilling and re-deployment within your workforce to deliver organisational value.

Explore our AI Insights

Navigating the complex world of technology is challenging. Amidst the abundant hype, the necessity to innovate and adopt digital solutions at pace intensifies. Let’s set you on the right path.

Discover more

A UK perspective on 'Trust, attitudes and use of artificial intelligence: A global study 2025'

Discover more

We’ll be looking at the results of new research that reveals how much trust your customers and employees have in AI. And we’ll be providing practical tips on how you can build trust into your AI solutions.

Discover more