Unlocking government's technology future

Unlocking Government's Technology Future

Unlocking government’s technology future is based on data from KPMG's 2024 global tech report which includes results of a survey of 118 senior government technology executives and decision-makers around the world. It shows that government and public sector organisations are building – and maintaining – change momentum, particularly in key capabilities such as cloud enablement, cyber security, and data and analytics.

Governments and public sector organisations are making good progress on their digital transformation journeys. Now they need to pick up the pace and start delivering the value that citizens expect. This report explains how to help make that happen.

Drawing on findings from KPMG's 2024 Global tech report and global client experience, this report provides public sector leaders with actionable intelligence and practical steps to accelerate and sustain progress in their digital transformation roadmap.

Find out how leading governments are delivering sustainable, citizen-centric transformation.
Read case studies and client stories that provide practical context and insights.
Benchmark your organisation against your peers and colleagues.
Share in KPMG’s experience, based on recent global engagements.
Get key action items to help you develop your transformation strategy.

Government reform, modernisation and transformation expectations will not be met if analogue thinking and a resistance mindset prevails. Future-fit governments will be technology enabled, data driven and digital delivery oriented. To unlock this potential, an ecosystem of political sponsors and empowered public servants, working in collaboration with trusted external advisers, vendors and providers must align to design and sustainably deliver the capability, solutions and outcomes increasingly demanded by citizens and business interacting with government now and into the future.

Dean Grandy

Global Digital Government Leader

KPMG Australia

What are the key findings?

Technologies and methods are being modernised

Eighty-five percent of government and public sector respondents say they are prioritising embracing emerging technologies over maintaining legacy ones.
Cloud-enablement is delivering benefits

Government respondents rank improved efficiency as the top benefit of Everything-as-a-Service (XaaS) adoption, followed by better data management and improved security and compliance.
AI is influencing internal and external experiences.

Forty-five percent of government respondents say they are experimenting with AI in controlled groups, and many expect to democratise their approach as they gain experience.
Citizens are playing a greater role in defining value

Seventy-four percent say that customer feedback influences their investment decisions and 82 percent are confident using customer-centric metrics to measure the value of their technologies.
Talent shortages and capability restrictions are creating bottlenecks

Two-thirds of government executives say they have great ideas on digital transformation but lack the workforce talent to bring their plans to life.