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      Getting the most from your operations

      In today’s dynamic business landscape customers expect a rapid, largely digital journey, so organisations need a partner to help them explore alternative delivery models to deliver a truly connected enterprise centred around the customer. Managed Services is KPMG’s specialist operational delivery capability. We bring the skilled expertise and resources to transform both the core and non-core processes in your enterprise so there’s less distance between your ambition and your ability to grow.

      Our approach helps clients to accelerate transformation, working with your people as collaborators in your transformation journey. We embed quality throughout the operation with deep subject matter expertise, rectifying current pain points whilst identifying opportunities for optimisation and automation to reduce cost and effort. Managed Services can help you to see the bigger picture and build resilience, making better decisions driven by data that go beyond the back office, cost savings and technology alone.

      This isn’t traditional outsourcing, this is about earning stakeholder trust, increasing speed to market and transforming performance in your organisation. KPMG Managed Services provides predictable costs, any-shore delivery and the ability to flex up or down to meet changing needs.

      Andrew Tonkin
      Andrew Tonkin

      Partner - Head of UK Managed Services

      KPMG in the UK

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      2,500 +

      Dedicated Managed Services experts globally

      750,000 +

      Financial Crime cases remediated in the past 5 years & counting … 

      £30m +

      Client savings achieved through our Managed Services solutions

      95% +

      Average Quality Rate across all our
      engagements

      How we can transform your business?

      Our Managed Services model provides a cost effective, tried and tested solution to any challenge and we have the credentials from delivering programmes at scale over many years. Our key differentiators include:

      Unmatched expertise

      We leverage our deep industry knowledge to deliver tailored solutions that meet your specific needs. We bring proprietary cloud tools and leading global platforms through our technology alliances ensuring you get the best solution for your unique environment. 

      Client centric experience

      We continuously invest in research and development to bring you the latest advancements in managed services whilst our operational reporting and analytics give you new insights into your business and keep you in the driving seat.

      Quality customer outcomes

      We are relentless in driving quality in our operations so that our client gets the right results, first time without rework. We know the Regulator’s

      Rapid and safe mobilisation

      We can safely and rapidly mobilise operations using our proven delivery methodology across a range of solutions for clients. This focuses on driving quality outcomes, from the operational design through to mobilisation and BAU and delivers consistency of service across jurisdictions, utilising our global delivery centres to offer any-shore options.

      Managed Services we deliver

      We offer a wide range of solutions and services to support our financial services, corporate and government clients to drive their delivery transformations.

      Risk & Compliance

      • Economic crime prevention

        Combining operational capability with advanced technology solutions to support the end-to-end Economic Crime journey, from Know Your Customer onboarding, remediations, periodic reviews to Transaction Monitoring, Fraud and Sanctions, PEP and Adverse Press.

      • Risk & Regulatory

        Management and support of critical business risk and regulatory rectification functions, including financial and regulatory reporting.

      • Cyber Security

        Providing everything from preparation, response, recovery, management and post-incident support across cyber threats.

      • Controls Testing

        End to end practical internal controls solution to help deliver ​successful Internal Control Testing Programmes.

      • Model Risk Management

        Effective model management including ensuring proper governance and oversight, validation, interpretability, scalability, and ethical considerations.

      • Third Party Risk Management

        Outsourcing and third party risk management to build resilience in supply chains and meeting regulatory expectations.

      Customer Focussed

      • Complaints & Claims Handling

        End to end complaint resolution and claims handling operations including contact centres, customer outreach programmes and complaint review resolutions to support with spikes in volumes.

      Business Operations

      • Finance as a Service

        Our team of experts can help improve efficiency, reduce cost, speed up processes and enhance user experience.

      • Application Managed Services / Powered Evolution

        Our on-demand service and set of resources specifically designed for you to continually optimize your Powered Enterprise functional transformation and drive ongoing value.

      • Data & Analytics

        Harness data across your organisation and unlock insights to drive growth, reduce cost and stay ahead of your competition.

      security

      Conduct Risk & Remediation Services

      Conduct Risk & Remediation Services

      Conduct risk and remediation services (e.g. product or service reviews, Dear CEO letters and Section 166s) to enable the delivery of short-term and long-term regulatory programmes.

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      End-to-end Economic Crime Services

      End-to-end Economic Crime Services

      Economic Crime services across the full end-to-end KYC lifecycle, including CDD remediations, periodic reviews, and ongoing monitoring, as well as Sanctions screening and Transaction Monitoring.

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      Complaints Handling

      Complaints Handling

      Complaint and end-to-end customer resolutions operations including contact centres, customer outreach programmes and complaint review and resolution.

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      Claims

      Claims

      Claims handling – From taking on the end-to-end claims to support with spikes in claims and BAU, to providing components of the process.

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      psychology

      Learning Managed Services

      Learning Managed Services

      High quality, bespoke training to help deliver your learning and development requirements, underpinned by a service centre helping to provide exceptional event co-ordination and customer support.

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      Since 2011, our Managed Services capability combines skilled resources, subject matter expertise, data, and technology solutions, to enable clients to reduce costs, accelerate transformation, whilst meeting regulatory expectations.

      Andrew Tonkin

      Partner - Head of UK Managed Services,

      KPMG in the UK

      Meet the team

      Andrew Tonkin
      Andrew Tonkin

      Partner - Head of UK Managed Services

      KPMG in the UK

      Tania Gill
      Tania Gill

      Partner - Managed Services

      KPMG in the UK

      Brendan Harley
      Brendan Harley

      Director - Managed Services

      KPMG in the UK

      Our consulting insights

      Enabling digital transformation through flexible managed services

      Read more

      Discover how companies use modern managed services to move beyond cost savings alone to deliver strategic outcomes like resilience, trust, and growth.

      Read more

      See how companies use managed services for digital transformation and long-term return on cloud investments

      Read more

      The rise of next-generation managed services in enterprise technology

      Read more

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      Get in touch

      Read enough? Get in touch with our team and find out why organisations across the UK trust us to make the difference.

      Contact us
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