Change Management

It has long been said that the only constant is change, and given today’s market realities, businesses have little choice but to embrace change in order to survive and proactively drive change in order to sustain a competitive advantage.

Effective change management mitigates organisational risk in the pursuit of benefits realisation.

Whether the change is focused on a specific function or at an organisation-wide level, changes in corporate strategy, processes, systems, and technology require that people perform and behave differently. To enable and sustain lasting change, a formal change management effort is integral to any significant project a company undertakes. 

KPMG’s Behavioural Change Management (BCM) method is an approach used to manage the people, process or system factors of change to achieve intended business outcomes.

These stages ensure that organisations, leadership and employees are:

• clear on what the change means for behaviours and ways of working,
• aware of the reasons for and benefits of the change and,
• ready, willing and able to implement change. 

Whilst the stages of the BCM model aren’t necessarily linear on client projects (for example, we might be called in to develop a communications strategy under Make it Real), our experience tells us that unless each of the stages have been addressed, change will not succeed.