The past few years has seen an exponential rise in activity in the payments arena with Opening Banking, cryptocurrencies and digital wallets coming to the fore. And now the development of the New Payments Architecture, RTGS renewal and ISO20022 brings even more change – change that is all happening at the same time.
In the past the world of payments may have encountered one or two major developments at a time, but now we are seeing an unprecedented level of change. Increasing customer expectations are forcing banks to think more strategically about payments and re-evaluate their business models – front to back – from the customer experience to how payments are processed. Where do they need to modernise? And how?
