Intelligent banking

AI is redefining the way banks operate. Forward-thinking institutions are already using AI to cut costs, fight fraud, and create hyper-personalised products and services. But many banks remain cautious.

Our ‘Intelligent banking’ report surveyed over 183 key decision makers from the banking sector to understand the barriers that stand in the way of widespread adoption. We also looked at the opportunities that come with deploying and embedding AI across banking organisations.

The outcome is our ‘Intelligent banking’ report, a blueprint you can use to successfully deliver value with AI within your own organisation.

Read the ‘Intelligent banking’ report

Leanne Allen

Partner, Head of AI Advisory

KPMG in the UK

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Banks hesitancy is creating a barrier to progress. You need to articulate the transformative potential of AI and address the risks in a way that inspires confidence across your organisation.

Leann Allen

UK Head of AI, KPMG LLP

How you can deliver value through AI-transformation

We’ve identified a framework for AI value creation based on leading practice among energy companies. The framework can help you build maturity across three distinct phases. Across these, the model looks at how you can increase the maturity of your tech foundations, the use of AI in functions, and how AI is orchestrated across the enterprise.

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Phase 1: Enable your people

This phase is about enabling your people and building AI foundations. You’ll be creating an AI strategy, identifying high-value use cases, boosting AI literacy, aligning with regulations, and establishing ethical guardrails.

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Phase 2: Embed AI into workflows

The Embed phase integrates AI into end-to-end workflows, products and services. In doing so, you start to deliver greater value. Your focus should be on breaking down silos and embedding AI across your core functions. That will provide real-time insights and improve decision making. You’ll now be measuring customer satisfaction scores and speed to market as key metrics of success, alongside efficiency and cost reduction.

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Phase 3: Evolve the banking eco-system

During the Evolve phase, you’re forming new business models and ecosystems to solve industry-wide problems. And you’re part of an ecosystem with customers, suppliers and governments. You’re using predictive insights to deliver sustainable outcomes. AI agents are no longer inhibited by silos or organised along value streams. And real-time monitoring ensures the integrity of your platforms.