The Insight Live

This event explored what exceptional customer experience looks like today, sharing insights from our 2025/26 Customer Experience Excellence report and highlighting key trends shaping customer expectations.

This event examined global trade disruption, the UK’s productivity challenge, and the role of AI, discussing how leaders can prepare organisations, people and operations for future shocks.

This event focussed on changing ways of work, leadership challenges and productivity in the UK, exploring whether AI could help address workforce constraints and unlock sustainable productivity gains.

This event unpacked the Government’s Modern Industrial Strategy and Employment Rights Bill, considering their implications for organisations and how policy, employers and employees can work together to drive growth.

This event explored the evolving cyber threat landscape, how AI is changing attacks, and what senior leaders need to know about strengthening defences, managing risk and recovering from incidents.

This event examined trust in AI adoption, drawing on new research to understand customer and employee confidence, and sharing practical ways to embed governance, ethics and trust into AI solutions.

This event considered the UK’s growth agenda, examining productivity, trade-offs and policy priorities, and exploring where the biggest opportunities and challenges sit for sustainable economic growth.