Maximizing SaaS value

When it comes to functional transformation in the cloud, implementing a software-as-a-service (SaaS) platform is the beginning of the journey — not the final destination.

Many companies use managed services to continually optimize their platforms beyond the initial launch to achieve the desired business outcomes. In this model, service providers assist with software updates, configurations, process improvements, adapting to market change, and more — all on an ongoing basis. These services are delivered remotely, with predictable costs.

Key success factors

However, according to the latest KPMG and HFS Research Cloud Adoption Survey, only about 25 percent of companies are getting the long-term value they expect from SaaS. What accounts for this?

Based on our global survey of more than 700 business leaders, managed SaaS models range from IT-centric, ticket-based activities to more business-centric services that enable ongoing transformation. We call it the Managed Services Road Map, which is detailed in the report.

See the Managed Services Road Map

Maximizing SaaS value

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Mapping the route for sustained transformation

Use the Managed Services Road Map to analyze the characteristics of successful support models and consider the opportunities for your platform. For example, are you using SaaS optimization to drive strategic priorities, or are you focused more on keeping systems current?

The survey indicates that cloud support models usually fall into one of three, sometimes overlapping lanes on the road to SaaS success:

	Transactional	Performance	Transformational
Provider Focus	Tactical delivery	Value creation	Sustained advantage
Sample Outcomes	Lower IT costs	Operational efficiency	Enabling market expansion
	Employee productivity	Business agility	Enabling revenue growth
	Speed to new tech	Process improvement	Operational resilience